External monitor not recognised

[aweedman]

Originally Posted by McA

Hello DisplayLink Support,
I am running Win10 build 10041 here with a Displaylink device as secondary monitor, and everything was hunky-dory with DisplayLink driver 7.8.5999.x. But yesterday got via Windows Update your latest version 7.8.61611.0 and all hell broke loose. The driver will try to initiate, crash out, re-initiate, then crash out. Continuous loop thus. Screens flashing all the time.
I am suspecting this version is having issues with my main AMD video card. I have collected the support file and attached. I hope this can help you diagnose the issue. In the meantime, could please help direct me to where I can download the former version 7.8.5999.x. Thanks already.

Hi. I just thought I'd try out Windows 10 and Displaylink installed as 7.8.61611.0 (same as previous message) and I can confirm that it is not recognizing my external monitor. Interestingly, when I go into my Programs and Features, I have DisplayLink Core Software as the mentioned version, and DisplayLink Graphics on version 7.7.60373.0. Is this correct?

[JamesH]

Hi,

I've moved your post so it doesn't get lost in the previous thread.

Can you attach the output of this tool?
http://www.displaylink.com/support/ticket.php?id=269

Did you get the latest driver through Windows Update or from the DisplayLink website?

Thanks,
James

[aweedman]

Hi. Attached. I installed both ways with the same outcome.

Al

[Denis Olivier]

Hi back,

Driver date: 19/03/2015
Version: 7.8.61611.0

new version on WU. Same problems again. No more external screens are running. I can understand that with WU all can't be fine under a beta, but each time it breaks the config and you wandering in a deep space of fingers crossed

So I uninstall, did cleaner tool after rebooting between each action as each time. WU proposed me to reinstall, I said yes and. Nothing. Reboot. Nothing.

I must admit that the most difficult is that under WU you don't really if successful or not. You get a splash window asking you if you want to install, then, nothing special. Even if when you uninstall. I just hoping, while I think that computers are made to help humans

Ah and mostly I didn't see the tray icon displaying either.

And again I'm lost, because I don't know what to do next. Should I try again because the situation of (un)installing is not boolean, or kill a chicken under the dark moon?

I try to make is fun, but sometimes I would like to test other things rather than spending hours into computer praying

Good luck to you (and to me).

Denis.

Attached requested information files.

[JamesH]

Hi,

Can you you update to the latest Technical Preview and let me know if you sill have this issue?

http://blogs.windows.com/bloggingwin...now-available/

Thanks,
James

[MikkelMunch]

Hi James,

I have the exact same issue.

external monitors not recognized. I have a applied latest win10 updates.

[kallmyr]

Hi.
Ive also hav the same issue and tried everything above.
Here is mye zip file:

[NKYadav]

Same deal. Running Windows 10 build 10041 (updated through normal means, from build 9926 through Windows Update). Windows update pushed version 7.8.61611.0 to me this morning. Most DL functions are working, i.e. Ethernet, USB, etc. but monitors refuse to work.

Attached is my diagnostic output that you've been requesting of others.

[NKYadav]

I also would like a link to the previous build that worked, please. I am using a laptop with a Targus ACP71USZ dock with 2 * 23" Lenovo Monitors, and I currently cannot use them at all.

[aweedman]

No luck here. Upgraded to 10041. My second monitor actually flashed on for a half a second but since then it's been dark.