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10-20-2017, 11:56 AM | #1 |
Junior Member
Join Date: Oct 2017
Posts: 3
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Dell 3100 - always have to plug - unplug - replug to get video
Dell Optiplex 790 running Win 10 1703. Dell 3100 dock never detects monitors on first plug in, however the attached keyboard and mouse work fine. If I unplug the usb cable and plug it back in, it detects the monitors. Why?
Dont have any problem with a Dell laptop running Win 7. Plug it in and it works. |
10-24-2017, 07:23 AM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello Joe,
There is no specific reason I can see here. Working on first plug is part of the suit of tests. We would need data to analyse. Please use the last link in my forum signature to get the customer support tool. Gather logs just after doing an unsuccessful and successful USB connection. I should be able to see the last events and the reason why the first one didn't work. The tool will create a ZIP file you can upload here with your reply. Only employees can download files like that from the forum. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
11-21-2017, 09:39 PM | #3 | |
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Join Date: Oct 2017
Posts: 3
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