Ethernet problem with Win10 on Startech docking station

activtalent · 10-20-2015, 07:59 PM

Hello,
I just bought a Startech docking station

http://www.startech.com/fr/Cartes-Ad...vi~USB3SDOCKDD

Everything works fine exept Ethernet... I have a Dell XPS13 with windows 10... and Ethernet is not working.

I try everything i found on his forum (remove, clean and install again... going on device panel to install the driver etc...))

Nothing works !!!

Any idea ?

Regards.
activtalent

JamesH · 10-21-2015, 10:21 AM

Hi,

Can you post the logs from this tool so I can take a look:
http://support.displaylink.com/knowl...to-displaylink

Thanks,
James

activtalent · 10-21-2015, 10:41 AM

Hello,

I will do it as soon as i will be back home. Thank you for your help.

Regards.

eric

activtalent · 10-21-2015, 04:29 PM

Hello,

I cannot download the file, it says he is infected...

Regards.

Eric

activtalent · 10-21-2015, 04:37 PM

Here is the file...

Can't wait for your answer ;-)

activtalent

JamesH · 10-22-2015, 04:01 PM

Hi,

After installing the DisplayLink software can you try uninstalling the USB network driver via device manger (being sure to delete all software for it) then re-installing via device manager?

Thanks,
James

activtalent · 10-22-2015, 04:05 PM

Hello,

I uninstall it... but Device manager don't find any drive rwhen i try to re-install it...

where can i download it ?

Regards.

Eric

activtalent · 10-22-2015, 04:11 PM

Found it.. i reinstall by searching in subdirectory from DisplayLink Core Software...

But still not working... Ethernet lights flashing a little bit a the beginning and stop... no flashing lights anymore.

Eric

activtalent · 10-22-2015, 04:47 PM

Windows says there is no Ethernet cable detected... but when i put the same cable into another laptop with an ethernet plug, it works fine...

The problem is really on the docking station...

Eric

JamesH · 10-23-2015, 01:07 PM

Hi,

I'd suggest reaching out to the manufacturer for a replacement unit.

Thanks,
James

10-20-2015, 07:59 PM	#1
activtalent Junior Member Join Date: Oct 2015 Posts: 8	Ethernet problem with Win10 on Startech docking station Hello, I just bought a Startech docking station http://www.startech.com/fr/Cartes-Ad...vi~USB3SDOCKDD Everything works fine exept Ethernet... I have a Dell XPS13 with windows 10... and Ethernet is not working. I try everything i found on his forum (remove, clean and install again... going on device panel to install the driver etc...)) Nothing works !!! Any idea ? Regards. activtalent

10-21-2015, 10:21 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you post the logs from this tool so I can take a look: http://support.displaylink.com/knowl...to-displaylink Thanks, James

10-21-2015, 10:41 AM	#3
activtalent Junior Member Join Date: Oct 2015 Posts: 8	Hello, I will do it as soon as i will be back home. Thank you for your help. Regards. eric

10-21-2015, 04:29 PM	#4
activtalent Junior Member Join Date: Oct 2015 Posts: 8	Hello, I cannot download the file, it says he is infected... Regards. Eric

10-22-2015, 04:01 PM	#6
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, After installing the DisplayLink software can you try uninstalling the USB network driver via device manger (being sure to delete all software for it) then re-installing via device manager? Thanks, James

10-22-2015, 04:05 PM	#7
activtalent Junior Member Join Date: Oct 2015 Posts: 8	Hello, I uninstall it... but Device manager don't find any drive rwhen i try to re-install it... where can i download it ? Regards. Eric

10-22-2015, 04:11 PM	#8
activtalent Junior Member Join Date: Oct 2015 Posts: 8	Found it.. i reinstall by searching in subdirectory from DisplayLink Core Software... But still not working... Ethernet lights flashing a little bit a the beginning and stop... no flashing lights anymore. Eric

10-22-2015, 04:47 PM	#9
activtalent Junior Member Join Date: Oct 2015 Posts: 8	Windows says there is no Ethernet cable detected... but when i put the same cable into another laptop with an ethernet plug, it works fine... The problem is really on the docking station... Eric

10-23-2015, 01:07 PM	#10
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I'd suggest reaching out to the manufacturer for a replacement unit. Thanks, James