DirectLink doesn't work with Windows7 / AMD Radeon R380

fabiop · 11-26-2015, 12:43 PM

With Windows 7 64bit and Amd Radeon R380, DirectLink doesn't work.
In Device Manager there aren't error but in the display doesn't show anything.
I try on two different PC with the same configuration with same result.

Drivers intalled:
radeon-crimson-15.11-with-dotnet45-win7-64bit.exe
DisplayLink_7.9M3.exe

Is DirectLink compatible with my configuration?

In attach zip file created with your tool "DisplayLink Support Tool 1.0.0.25.exe".

Thanks

AlbanRampon · 11-30-2015, 03:15 PM

Hello,

For a reason probably known to Windows only, your screen is using an old driver (7.7). There is a collection of errors in your logs which could come from the mismatch.
Can you please try the End User Cleaner before reinstalling the 7.9M3?

Please note that as the graphics drivers are used during Windows startup you unfortunately _must_ reboot after the removal and once again after the fresh installation for the drivers to be running.
Disconnect your monitor before running the cleaner and only reconnect it once the installer asks you to so Windows doesn't fetch older drivers from Windows Update.

If the issue persists after the fresh install, would you please create new logs?

Kind regards,
Alban

fabiop · 12-15-2015, 01:35 PM

I reinstalled a new driver but does not work.
In attach new log with 7.9M3 driver after windows restart.

Thanks

Fabio

AlbanRampon · 12-16-2015, 08:25 AM

Hi Fabio,
Same problem as before.
I've enclosed a guide on how to manually force Windows to use what it should.
Can you try?
Alban

fabiop · 12-16-2015, 04:00 PM

the download doesn't work.

"fabiop, you do not have permission to access this page. This could be due to one of several reasons:....."

Can you help me?

Fabio

fabiop · 12-22-2015, 10:05 AM

I sent to webmaster the request to enable download privilege to my account but i tried today but the download fail.

Can you send me a link with the instruction to "Manually_Assigng_Graphics_Drivers_From_WindowsUpd ate_Guide"?

Thanks

Fabio

AlbanRampon · 12-23-2015, 10:27 AM

Fabio,
I've been informed the .zip download was disabled because forum users requested not to have the .zip they attach available.

I created a support ticket and attached the document to my reply.

Kind regards,
Alban

fabiop · 12-23-2015, 12:02 PM

Before to use the guide I followed your suggestion of use the old version DisplayLink_7.9M0.exe and the system started correctly.
After that, i upgraded with DisplayLink_7.9M3.exe and doesn't work again.

As final step, i upgraded with very newest version (DisplayLink_7.9_M4.exe) and all work well.

Thank you for your support.

Bye.
Fabio

11-30-2015, 03:15 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello, For a reason probably known to Windows only, your screen is using an old driver (7.7). There is a collection of errors in your logs which could come from the mismatch. Can you please try the End User Cleaner before reinstalling the 7.9M3? Please note that as the graphics drivers are used during Windows startup you unfortunately _must_ reboot after the removal and once again after the fresh installation for the drivers to be running. Disconnect your monitor before running the cleaner and only reconnect it once the installer asks you to so Windows doesn't fetch older drivers from Windows Update. If the issue persists after the fresh install, would you please create new logs? Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

12-23-2015, 10:27 AM	#7
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Fabio, I've been informed the .zip download was disabled because forum users requested not to have the .zip they attach available. I created a support ticket and attached the document to my reply. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

12-16-2015, 04:00 PM	#5
fabiop Junior Member Join Date: Nov 2015 Posts: 5	the download doesn't work. "fabiop, you do not have permission to access this page. This could be due to one of several reasons:....." Can you help me? Fabio

12-22-2015, 10:05 AM	#6
fabiop Junior Member Join Date: Nov 2015 Posts: 5	I sent to webmaster the request to enable download privilege to my account but i tried today but the download fail. Can you send me a link with the instruction to "Manually_Assigng_Graphics_Drivers_From_WindowsUpd ate_Guide"? Thanks Fabio

12-23-2015, 12:02 PM	#8
fabiop Junior Member Join Date: Nov 2015 Posts: 5	Before to use the guide I followed your suggestion of use the old version DisplayLink_7.9M0.exe and the system started correctly. After that, i upgraded with DisplayLink_7.9M3.exe and doesn't work again. As final step, i upgraded with very newest version (DisplayLink_7.9_M4.exe) and all work well. Thank you for your support. Bye. Fabio