Low res screen output

SteveJ · 11-04-2016, 07:57 AM

Driver installed, all working fine except the monitor resolution is very poor. Windows Settings shows display adaptor properties for "Generic PnP and DisplayLink USB Device Properties" with Adapter Type "Displaylink USB Device".
The monitor is a 24" LED TV connected to the dock using HDMI cable.
Is there anything I can do to improve the screen resolution / display quality?

AlbanRampon · 11-04-2016, 05:15 PM

Hello,
This probably means it could not read the identification of the monitor and just used a fallback low resolution which is supposed to be supported generally.
But I don't really know what resolution you have and what you wish to have. May you please elaborate so I can help?
Kind regards,
Alban

SteveJ · 11-07-2016, 10:02 AM

Hi,

Thanks for the reply. I discovered the LED TV only has 1366x768 pixel display resolution, so I set windows to that setting and it's better now. I'll try this and come back if I still need help.

Regards,
Steve

11-04-2016, 07:57 AM	#1
SteveJ Junior Member Join Date: Nov 2016 Posts: 2	Low res screen output Driver installed, all working fine except the monitor resolution is very poor. Windows Settings shows display adaptor properties for "Generic PnP and DisplayLink USB Device Properties" with Adapter Type "Displaylink USB Device". The monitor is a 24" LED TV connected to the dock using HDMI cable. Is there anything I can do to improve the screen resolution / display quality?

11-04-2016, 05:15 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello, This probably means it could not read the identification of the monitor and just used a fallback low resolution which is supposed to be supported generally. But I don't really know what resolution you have and what you wish to have. May you please elaborate so I can help? Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

11-07-2016, 10:02 AM	#3
SteveJ Junior Member Join Date: Nov 2016 Posts: 2	Hi, Thanks for the reply. I discovered the LED TV only has 1366x768 pixel display resolution, so I set windows to that setting and it's better now. I'll try this and come back if I still need help. Regards, Steve