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Old 08-23-2019, 04:22 PM   #1
vonhelmst
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Join Date: Aug 2019
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Unhappy Dock Monitor Resoltion Stuck at 640x480

Mediasonic dock stuck at 640x480 on both DP ports.
HDMI to HDMI also stuck at 640x480.
Using HDMI to DVI work @ 1080P
Using DP to HDMI stuck @ 640x480 on both DP ports.
Using DP to DVI still stuck @ 640x480 on both DP ports.
Montiors only have hdmi and dvi no DP option.

Displaylink Manager 9.2.2220.0 is installed.

Please advise.
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Old 08-23-2019, 08:10 PM   #2
vonhelmst
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Default Support Tool Files Attached

Support Tool Files Attached
Attached Files
File Type: zip DisplayLink Support Files.zip (1.65 MB, 1 views)
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Old 08-28-2019, 12:15 PM   #3
astruzyna
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Hello,

We are currently investigating this issue. Thank you for all the logs provided. We will update you as soon as we have further information to share.

Kind regards,
Aga
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