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Old 03-06-2019, 11:24 AM   #1
ddossev
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Default Windows 10 disconnecting frequently

Hi,

I was using the docking station (TARGUS ACP71EU USB 3.0) on Win 7 and Lenovo X1 Carbon without any issues.

A week ago I changed my laptop to Lenovo T480 and Win 10.

Unfortunately the dock is constantly disconnecting from the computer. The same is happening from a connection via USB C or USB 3. Each 5-10 minutes I am loosing connection and automatically reconnect.

Followed the steps posted on your forum - updated all drivers. Still no difference on the performance - systems disconnects frequently as before.

Any guidance how I can solve my problem.
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Old 03-22-2019, 09:38 AM   #2
astruzyna
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Hello,

Thank you for describing your issue. To better understand your problem I require some additional information. Can you follow the below article to capture support log files?

https://support.displaylink.com/know...rticles/533818

Kind regards
Aga
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Old 03-29-2019, 04:11 PM   #3
hludin
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Default Windows 10 disconnecting frequently - similar situation

I have previously used my MB169 B+ on an HP Elitebook running Win 7 without any issues.

I recently changed to a Lenovo E490 running Windows 10 and now the monitor disconnects randomly every few minutes.

I re-downloaded the drivers from your site and re-installed them but that didn't help. I downloaded and ran the DisplayLink support tool and I've attached the support files.

Can you please help me fix this?

DL_Windows_Logs_20190329_130743.zip
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Old 05-15-2019, 05:43 PM   #4
jdorion
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I have a Lenovo laptop as well (T480s) with Windows 10 am and I too get frequent disconnects.

Seems to happen more when I am away from my computer and log back in.

Last edited by jdorion; 05-15-2019 at 05:48 PM.
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Old 06-12-2019, 12:16 PM   #5
jpardee
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Default Windows 10 disconnecting frequently

We are having the same issue in our office with a handful of Lenovo T480s units using docking stations. Three identical displays (Acer B246HYL) two connected via DP the third is using the USB display adapter.

Using the Diamond BVU165 adapter with Windows 10.

Intermittent disconnects - sometimes happens when a window is moved from one display to another. Other times, it's a random reset.

Drivers updated as suggested by Diamond troubleshooting.
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Old 06-20-2019, 06:42 PM   #6
jscott
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Post Windows 10 disconnecting frequently

Having a similar issue using 2 monitors, windows 10 and a Dell laptop. Monitors are disconnecting and connecting approximately every 5 to 10 minutes.

Are there any suggestions? I have run the Display Adapter support tool and there is no compatibility issues reported.
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Old 10-11-2019, 03:16 PM   #7
dsheridan
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Unhappy ThinkPad Type-C Dock Disconnections

I am having the same problems.
When I have the DisplayLink Display Adaptors plugged into the Type-C docking station it will disconnect some but not all monitors and various times throughout the day.

Now when I have them plugged into the directly plugged into the USB on the X1, I don't have these issues.

I have attached the Tool download that it created. The last time it happened was last night between 5:00 pm and 6:00 pm.
Attached Files
File Type: zip DL_Windows_Logs_20191011_094956.zip (1.56 MB, 1 views)
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Old 10-18-2019, 01:38 PM   #8
AlbanRampon
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Hello Dsheridan, others,

I've created bug report, but I'm afraid it looks like your docking station has issues on the USB hub if the adapter works properly when connected directly to the laptop.

Can you confirm what model it is? Is it Alternate Mode or Thunderbolt dock? If you don't know, you can give me a web link and I will recognise it.
These aren't our technology, but we have some in our labs anyway.

Kind regards,
Alban
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Old 10-18-2019, 04:28 PM   #9
dsheridan
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It does not happen when plugged into the laptop directly.
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