Dell D6000 gets stuck at 640x480

JamesH · 07-09-2019, 03:20 PM

Hi,

What you've described matches what I saw.

Can you try the 9.2 Alpha?

Thanks,
James

Bork · 07-12-2019, 01:52 PM

I was able to get the Alpha 9.2 driver installed, and we gave it a couple days to settle. The low-resolution happened once when he came back from lunch, and again just this morning when he got into the office. It doesn't appear this has gotten any better with the Alpha driver.

astruzyna · 07-17-2019, 09:33 AM

Hello,

We have just released our latest 9.2 M0 driver. Please give this driver a go and let us know if it fixed your issue. You can find the driver here: https://www.displaylink.com/downloads/file?id=1371

Kind regards,
Aga

astruzyna · 07-22-2019, 02:15 PM

Hello,

Can you please confirm if you've tried the 9.2 M0 driver? If you have and the issue continued, could you please capture a new set of logs and send them to us for further analysis? Thank you!

Kind regards,
Aga

Bork · 07-24-2019, 05:17 PM

@astruzyna
I just confirmed with the end user that he has not seen any problems with it since this driver was put in place. He's been keeping a ledger of when it happens. So far so good!

astruzyna · 07-31-2019, 09:27 AM

Hello,

I am very glad to hear that. Thank you for the update!

Kind regards,
Aga

JK- · Yesterday, 02:35 PM

Help!

I realize this post is from quite some years back but unfortunately I'm facing the same issues now.

I have used the D6000 dock for quite a few years and the problem only started today.

1 monitor works like it should.
2nd monitor on the displayport is recognized as "no monitor" and set at 640x480 without options to increase resolution.

Troubleshooting done:
- Installed the latest drivers version 11.2.3146.0, A05
- Tested the second monitor by connecting this display to my PC directly -> Monitor works perfectly fine
- Connected the D6000 to 3 different PCs/laptops -> all face the same issue with low res on the 2nd monitor
- connecting the 2nd monitor to a different displayport doesnt help either

07-17-2019, 09:33 AM	#3
astruzyna Junior Member Join Date: Jul 2017 Posts: 22	Hello, We have just released our latest 9.2 M0 driver. Please give this driver a go and let us know if it fixed your issue. You can find the driver here: https://www.displaylink.com/downloads/file?id=1371 Kind regards, Aga __________________ -- DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

07-22-2019, 02:15 PM	#4
astruzyna Junior Member Join Date: Jul 2017 Posts: 22	Hello, Can you please confirm if you've tried the 9.2 M0 driver? If you have and the issue continued, could you please capture a new set of logs and send them to us for further analysis? Thank you! Kind regards, Aga __________________ -- DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

07-31-2019, 09:27 AM	#6
astruzyna Junior Member Join Date: Jul 2017 Posts: 22	Hello, I am very glad to hear that. Thank you for the update! Kind regards, Aga __________________ -- DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

Yesterday, 02:35 PM	#7
JK- Junior Member Join Date: May 2024 Posts: 1	D6000 stuck at 640x480 Help! I realize this post is from quite some years back but unfortunately I'm facing the same issues now. I have used the D6000 dock for quite a few years and the problem only started today. 1 monitor works like it should. 2nd monitor on the displayport is recognized as "no monitor" and set at 640x480 without options to increase resolution. Troubleshooting done: - Installed the latest drivers version 11.2.3146.0, A05 - Tested the second monitor by connecting this display to my PC directly -> Monitor works perfectly fine - Connected the D6000 to 3 different PCs/laptops -> all face the same issue with low res on the 2nd monitor - connecting the 2nd monitor to a different displayport doesnt help either Last edited by JK-; Yesterday at 03:35 PM.

07-09-2019, 03:20 PM	#1
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, What you've described matches what I saw. Can you try the 9.2 Alpha? Thanks, James

07-12-2019, 01:52 PM	#2
Bork Junior Member Join Date: Jul 2019 Posts: 3	I was able to get the Alpha 9.2 driver installed, and we gave it a couple days to settle. The low-resolution happened once when he came back from lunch, and again just this morning when he got into the office. It doesn't appear this has gotten any better with the Alpha driver.

07-24-2019, 05:17 PM	#5
Bork Junior Member Join Date: Jul 2019 Posts: 3	@astruzyna I just confirmed with the end user that he has not seen any problems with it since this driver was put in place. He's been keeping a ledger of when it happens. So far so good!