Windows 10 Anniversary update wouldn't recognize DisplayLink driver anymore

rabbzyftw · 11-23-2016, 01:01 AM

I have an AOCe1759fwu usb monitor setup before and being using it without any problem until I had this major windows 10 update today, and somehow it wouldn't recognize my monitor anymore. On windows it shows error with DiskplayLink USB graphic device driver, I tried reinstalling it multiple times, rebooting, nothing worked. During the process DisplayLink driver shows error message that it's not compatible with the current OS version. Is there anyway I can fix this problem? Thank you for the help.

AlbanRampon · 11-29-2016, 10:40 AM

Hello,

Thank you for your patience whilst I was on holidays.
The error message suggests you are using an old driver on a new OS.
You may have been using the driver that AOC ships with their monitors... which is unlikely to be recent.

Would you please be able to describe what the error is?
Here is what I suggest:
1. Disconnect the AOC monitor
2. Run the End User Cleaner as described in our FAQ.
3. Reboot
4. Connect the AOC monitor and wait patiently for a couple of minutes. First, your computer will fetch the driver from Windows Update and then will install it, and will update your monitor. This monitor does not support fast firmware upgrade and therefore you need to wait for the upgrade to work.
5. If you don't get pixels displayed after 10 minutes (should be only a couple of minutes but I don't know what machine and Internet connection you have), please run our Diagnostic Tool and post the zip in your reply. Only DisplayLink employees can download it.

Kind regards,
Alban

11-23-2016, 01:01 AM	#1
rabbzyftw Junior Member Join Date: Nov 2016 Posts: 2	Windows 10 Anniversary update wouldn't recognize DisplayLink driver anymore I have an AOCe1759fwu usb monitor setup before and being using it without any problem until I had this major windows 10 update today, and somehow it wouldn't recognize my monitor anymore. On windows it shows error with DiskplayLink USB graphic device driver, I tried reinstalling it multiple times, rebooting, nothing worked. During the process DisplayLink driver shows error message that it's not compatible with the current OS version. Is there anyway I can fix this problem? Thank you for the help.

11-29-2016, 10:40 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello, Thank you for your patience whilst I was on holidays. The error message suggests you are using an old driver on a new OS. You may have been using the driver that AOC ships with their monitors... which is unlikely to be recent. Would you please be able to describe what the error is? Here is what I suggest: 1. Disconnect the AOC monitor 2. Run the End User Cleaner as described in our FAQ. 3. Reboot 4. Connect the AOC monitor and wait patiently for a couple of minutes. First, your computer will fetch the driver from Windows Update and then will install it, and will update your monitor. This monitor does not support fast firmware upgrade and therefore you need to wait for the upgrade to work. 5. If you don't get pixels displayed after 10 minutes (should be only a couple of minutes but I don't know what machine and Internet connection you have), please run our Diagnostic Tool and post the zip in your reply. Only DisplayLink employees can download it. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution