Dock 410 - not recoginzed in windows

John Winkel · 11-08-2016, 09:55 PM

Received this item a week ago, tried installing on three different window 10 laptops. The dock when plugged in does NOT appear in the devices window. The mouse, keyboard, and Ethernet does work when connected, but no monitor displays. When called into support, they said that this device is so new they have no support documentation for it. Tried installing the latest display link and dock drivers with no luck as well

Help!

AlbanRampon · 11-09-2016, 10:36 AM

Hello John,

Would you mind using our customer support tool to post the ZIP file it creates?
This will tell me what Targus has embedded in their dock. The tool is in the last link of my forum signature.

We are a semiconductor company, we don't make end products for anyone.

Kind regards,
Alban

AlbanRampon · 11-09-2016, 10:44 AM

Hi again,

I was puzzled so looked deeper.
http://targus.com/au/usb-c-1k-4k-dua...specifications

The product page for the Dock 410 states this is USB alt-mode.
--> DisplayPort, HDMI and DVI-D ports (up to 3840x2160) via USB-C alternate mode native video

This is not USB. This is not using DisplayLink technology.

Kind regards,
Alban

John Winkel · 11-10-2016, 03:08 PM

Thank you for your help

spinmaker · 12-07-2016, 11:00 AM

I have the same problem with the Dock 410. It would help if Targus had software.

AlbanRampon · 12-07-2016, 11:04 AM

Quote:

Originally Posted by spinmaker

I have the same problem with the Dock 410. It would help if Targus had software.

Spinmaker, you will have to ask them for feedback on their product not involving us in any way...

TargusLevel3 · 12-09-2016, 08:54 PM

Since Targus released the DOCK410 USB Type-C DisplayPort Alternate Mode Universal Docking Station with Power Delivery Profile 4 we have seen allot of this issue. That is, you must be sure the USB Type-C port you are plugging the dock into is either DisplayPort Alternate Mode or the compatible Thunderbolt 3 for video.

USB Type-C with just power or just USB does not have video!

Therefore, there is no software to remedy a lack of USB Type-C hardware support of video.

Follow or check-out targusblog.com to learn more.

IMHO, DisplayLink based USB 3.0 docks that will work with most USB Type-C host ports are more universal if you will.

11-08-2016, 09:55 PM	#1
John Winkel Junior Member Join Date: Nov 2016 Posts: 2	Dock 410 - not recoginzed in windows Received this item a week ago, tried installing on three different window 10 laptops. The dock when plugged in does NOT appear in the devices window. The mouse, keyboard, and Ethernet does work when connected, but no monitor displays. When called into support, they said that this device is so new they have no support documentation for it. Tried installing the latest display link and dock drivers with no luck as well Help!

11-09-2016, 10:36 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello John, Would you mind using our customer support tool to post the ZIP file it creates? This will tell me what Targus has embedded in their dock. The tool is in the last link of my forum signature. We are a semiconductor company, we don't make end products for anyone. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

11-09-2016, 10:44 AM	#3
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hi again, I was puzzled so looked deeper. http://targus.com/au/usb-c-1k-4k-dua...specifications The product page for the Dock 410 states this is USB alt-mode. --> DisplayPort, HDMI and DVI-D ports (up to 3840x2160) via USB-C alternate mode native video This is not USB. This is not using DisplayLink technology. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

12-09-2016, 08:54 PM	#7
TargusLevel3 Member Join Date: Jun 2013 Location: California Posts: 56	USB Type-C Does NOT Mean Video Since Targus released the DOCK410 USB Type-C DisplayPort Alternate Mode Universal Docking Station with Power Delivery Profile 4 we have seen allot of this issue. That is, you must be sure the USB Type-C port you are plugging the dock into is either DisplayPort Alternate Mode or the compatible Thunderbolt 3 for video. USB Type-C with just power or just USB does not have video! Therefore, there is no software to remedy a lack of USB Type-C hardware support of video. Follow or check-out targusblog.com to learn more. IMHO, DisplayLink based USB 3.0 docks that will work with most USB Type-C host ports are more universal if you will.

11-10-2016, 03:08 PM	#4
John Winkel Junior Member Join Date: Nov 2016 Posts: 2	Thank you for your help

12-07-2016, 11:00 AM	#5
spinmaker Junior Member Join Date: Dec 2016 Posts: 1	I have the same problem with the Dock 410. It would help if Targus had software.