Cannot connect to Microsoft Windows Update Server

[mhc]

Windows 7 32-bit. DisplayLink system tray icon shows "Unable to connect to Microsoft Windows Update Server", there's no second monitor showing up in the Screen Resolution screen.

Got this error when trying to upload the debug log file (~128MB):

Your submission could not be processed because a security token was missing.

If this occurred unexpectedly, please inform the administrator and describe the action you performed before you received this error.

Thanks.

[Wim]

Hi

Our software tries to talk to the Windows update server. If we get no response within 15 seconds, we time out and show the message that we cannot connect.

This can happen if you are on a slow connection or the Windows update server is being slow. You can check for updates by running Windows update manually from the Windows control panel.

Wim

[mhc]

Originally Posted by Wim

Hi

Our software tries to talk to the Windows update server. If we get no response within 15 seconds, we time out and show the message that we cannot connect.

This can happen if you are on a slow connection or the Windows update server is being slow. You can check for updates by running Windows update manually from the Windows control panel.

Wim

There's nothing showing up in the Windows Update for DisplayLink and I actually installed the latest driver (dated 4/18/2011). But the second monitor is still not showing up.

[Wim]

Originally Posted by mhc

There's nothing showing up in the Windows Update for DisplayLink and I actually installed the latest driver (dated 4/18/2011). But the second monitor is still not showing up.

Yep, that's the latest driver on Windows update, so it won't show as an updated driver. To diagnose what is wrong, then I would need the log files as described in:

http://kb.displaylink.com/269

Thanks

Wim

[mhc]

Got this error when trying to upload the debug log file (~128MB):

Your submission could not be processed because a security token was missing.

If this occurred unexpectedly, please inform the administrator and describe the action you performed before you received this error.

[Wim]

Originally Posted by mhc

Got this error when trying to upload the debug log file (~128MB):

Your submission could not be processed because a security token was missing.

If this occurred unexpectedly, please inform the administrator and describe the action you performed before you received this error.

This is because the maximum file size you can upload is 16MB. Please delete any really large files from the zip to get it down to below 16MB and then repost.

Thanks

Wim

[mhc]

Here's the log file. Thanks.

[Wim]

Thanks for the logs. You have another graphics driver installed:

Graphics: DameWare Development Mirror Driver (DameWare Development)
Graphics Driver: 1.1.0.0 Dated 2008-03-14

Our software is trying to use this to do the 3D effects on Windows 7, but its not Windows 7 compatible (WDDM). If you uninstall this mirror driver, DisplayLink software should begin to work.

Thanks

Wim

[mhc]

After I uninstalled DameWare Development Mirror Driver (DameWare Development), second monitor is still not showing up. Debug log file attached. Thanks.

[Wim]

Sorry, looking closer, you also have an 845 Intel chipset. This is old and there are no Windows 7 specific graphics drivers for this, so our software cannot use it. The latest Intel graphics card with Windows 7 drivers is the 945 chipset I think.

I expect you are seeing this error:

http://kb.displaylink.com/293

I'm afraid the only solution is to add a Windows 7 graphics card that has WDDM drivers, otherwise DisplayLink software will not be compatible with this system.

Wim