Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Mac Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 05-27-2021, 04:25 PM   #1
deeoreo16
Junior Member
 
Join Date: Jul 2020
Posts: 2
Exclamation External Monitors Keep Going to Sleep

Hello -- I have a Mid-2012 MacBook Pro that is running OS 10.15.7.

I have successfully connected two external monitors using a StarTech USB3DOCKH2DP Docking Station. I am running DisplayLink 1.3.1.

The external screens are working as expected when the laptop is open. HOWEVER, there is an issue when I close the laptop screen (clam shell mode).

With the laptop screen closed, the external monitors stay on for ~10 seconds before going to sleep. The monitors turn back on after clicking my USB connected mouse a few times.

Any ideas on how to stop this issue??
deeoreo16 is offline   Reply With Quote
Old 05-28-2021, 11:08 AM   #2
rboerner
Super Moderator
 
Join Date: Jan 2015
Posts: 213
Default

Quote:
Originally Posted by deeoreo16 View Post
Hello -- I have a Mid-2012 MacBook Pro that is running OS 10.15.7.

I have successfully connected two external monitors using a StarTech USB3DOCKH2DP Docking Station. I am running DisplayLink 1.3.1.

The external screens are working as expected when the laptop is open. HOWEVER, there is an issue when I close the laptop screen (clam shell mode).

With the laptop screen closed, the external monitors stay on for ~10 seconds before going to sleep. The monitors turn back on after clicking my USB connected mouse a few times.

Any ideas on how to stop this issue??
Clamshell mode is not supported on Intel-based Macs running DisplayLink Application Manager 1.3.1. DisplayLink speaks to this in their knowledge base article here --> https://support.displaylink.com/know...cos-big-sur-11
rboerner is offline   Reply With Quote
Reply

Tags
clamshell, external monitors, sleep

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 11:55 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2022, vBulletin Solutions, Inc.