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Old 10-13-2023, 05:20 AM   #1
sonath
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Join Date: Oct 2023
Posts: 2
Default External monitor connected to displaylink status frozen until i move my mouse

Hi there,

The monitor, connected via Docker with a DisplayLink chipset, only refreshes when I move my mouse

Can anybody here help me?

Quote:
System:
Kernel: 6.5.4-76060504-generic x86_64 bits: 64 compiler: N/A
Desktop: GNOME 42.5 tk: GTK 3.24.33 wm: gnome-shell dm: GDM3
Distro: Pop!_OS 22.04 LTS base: Ubuntu 22.04 LTS Jammy
CPU:
Info: 8-core model: AMD Ryzen 7 4800H with Radeon Graphics bits: 64
type: MT MCP arch: Zen 2 rev: 1 cache: L1: 512 KiB L2: 4 MiB L3: 8 MiB
Speed (MHz): avg: 1522 high: 2900 min/max: 1400/2900 boost: enabled
cores: 1: 1400 2: 1400 3: 2900 4: 1400 5: 1458 6: 1462 7: 1746 8: 1400
9: 1397 10: 1400 11: 1400 12: 1397 13: 1400 14: 1400 15: 1400 16: 1400
bogomips: 92628
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Graphics:
Device-1: NVIDIA TU117M vendor: Acer Incorporated ALI driver: nvidia
v: 535.113.01 pcie: speed: 5 GT/s lanes: 8 ports: active: none
off: HDMI-A-1 empty: none bus-ID: 01:00.0 chip-ID: 10de:1f99
Device-2: AMD Renoir vendor: Acer Incorporated ALI driver: amdgpu
v: kernel pcie: speed: 16 GT/s lanes: 16 ports: active: eDP-1 empty: none
bus-ID: 06:00.0 chip-ID: 1002:1636
Device-3: DisplayLink USB to DVI-17 type: USB driver: usbfs bus-ID: 3-1:2
chip-ID: 17e9:0360
Device-4: Chicony HD User Facing type: USB driver: uvcvideo bus-ID: 3-3:4
chip-ID: 04f2:b64f
Display: x11 server: X.Org v: 1.21.1.4 compositor: gnome-shell driver: X:
loaded: modesetting,nvidia gpu: amdgpu,evdi display-ID: :1 screens: 1
Screen-1: 0 s-res: 4890x1680 s-dpi: 96
Monitor-1: DVI-I-2-1 pos: right res: 1050x1680 size: N/A
Monitor-2: HDMI-0 pos: primary,center res: 1920x1080 dpi: 93
diag: 604mm (23.8")
Monitor-3: eDP-1-1 pos: primary,left res: 1920x1080 dpi: 142
diag: 394mm (15.5")
OpenGL: renderer: NVIDIA GeForce GTX 1650/PCIe/SSE2
v: 4.6.0 NVIDIA 535.113.01 direct render: Yes
Attached Files
File Type: zip DLSupportTool_Output_2023-10-13T08:24:22.043510.zip (909.3 KB, 0 views)

Last edited by sonath; 10-13-2023 at 12:47 PM.
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Old 10-13-2023, 12:05 PM   #2
rboerner
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Join Date: Jan 2015
Posts: 404
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Quote:
Originally Posted by sonath View Post
Hi there,

The monitor, connected via Docker with a DisplayLink chipset, only refreshes when I move my mouse

Can anybody here help me?
If you have not already done so, I would suggest reporting the issue to DisplayLink directly by following the process outlined here --> https://support.displaylink.com/know...to-displaylink
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Old 10-13-2023, 12:49 PM   #3
sonath
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Join Date: Oct 2023
Posts: 2
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Quote:
Originally Posted by rboerner View Post
If you have not already done so, I would suggest reporting the issue to DisplayLink directly by following the process outlined here --> https://support.displaylink.com/know...to-displaylink
Thanks for your response. I'll do that.
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