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Old 06-09-2022, 09:29 PM   #1
kevincahillri
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Default M1 MBA - no video in standalone browser windows

Recently bought the Anker 563 USB-C, and installed it without challenge. It runs my M1 MBA native and two external Dell U2417H monitors.*One is HDMI, one Display Port

Video will not be visible running on YouTube TV, Netflx, Hulu, or Apple TV - you get video previews, full sound, but no video. I have these applications running in Chrome as stand-alone windows. None are 4k video.*

If I disconnect one Dell, video appears.*

YouTube itself runs perfectly, but running in a browser.*

Behavior is the same if I switch Display Port to a 2nd HDMI

Thoughts?*

thanks,*
Kevin
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Old 06-09-2022, 09:52 PM   #2
migmaxwe
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I'm having the same issue. The problem is the new copyright protection rules. DiplayLink apparently doesn't support playing HDCP content. Here's where I found that information: https://kb.plugable.com/displaylink/...-based-product
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Old 06-10-2022, 12:23 PM   #3
rboerner
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Quote:
Originally Posted by kevincahillri View Post
Recently bought the Anker 563 USB-C, and installed it without challenge. It runs my M1 MBA native and two external Dell U2417H monitors.*One is HDMI, one Display Port

Video will not be visible running on YouTube TV, Netflx, Hulu, or Apple TV - you get video previews, full sound, but no video. I have these applications running in Chrome as stand-alone windows. None are 4k video.*

If I disconnect one Dell, video appears.*

YouTube itself runs perfectly, but running in a browser.*

Behavior is the same if I switch Display Port to a 2nd HDMI

Thoughts?*

thanks,*
Kevin
Others within this forum have reported that:

A. Disabling the 'Use hardware acceleration when available' option within the Chrome browser's 'Settings' --> 'Advanced' --> 'System' menu

or


B. Using the Firefox browser

Can workaround the behavior described by the original poster.
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Old 06-21-2022, 04:47 PM   #4
kevincahillri
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Thanks! I've been working with Anker support on this in parallel. They identified the issue with the HDCP above, and I'll give the the two suggestions proposed above a shot.

Appreciate the help, and I'll let you know the results.

kc
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Old 06-21-2022, 04:52 PM   #5
kevincahillri
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That was quick.

Disabling hardware acceleration in the browser worked perfectly on YTTV, Netflix, Hulu.

For the record, I didn't try the Firefox solution, as the first option worked, so haven't verified it. Will keep in my back pocket.

thanks again!

kc
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