Modern Apps vs. Displaylink

BobFrankston · 03-03-2014, 05:19 PM

I can no longer run "modern" (AKA Metro) apps on my Dell XPS 27. The Windows tools point to the DisplayLInk driver as a possible cause. On this particular machine I have a StarTech.com interface with the latest (Feb 2014) DisplayLInk drivers.

I started having as similar problem with an XPS-18 using a Plugable extender and indeed removing the DisplayLink drivers fixed the problem and the apps do indeed work.

Given that this appears to be a reproducible and there is awareness what are the work-arounds or plans for fixing the problem?

JamesH · 03-03-2014, 05:41 PM

Hi,

Which apps are you having issues with?

Has this started to happen since you installed the 7.5 M1 drivers?
If so do you recall which drivers you had installed before?

Please attach the output from this tool so I can look into this:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

BobFrankston · 03-03-2014, 06:10 PM

I've had the problem for months but, fortunately, I'm not highly dependent upon the modern apps and just workaround problems. Not sure when it began but I have been using the drivers for nearly a year -- so I could use an additional 2500x1400 display.

JamesH · 03-03-2014, 06:35 PM

Hi,

Thanks for the information.

Can you let me know which Metro apps fail to run?

Thanks,
James

BobFrankston · 03-03-2014, 06:40 PM

Easier to say what works -- Skydrive and the PC Info do work. BTW, I'm using Stardock's Modern Mix but in the past I tried without it and it didn't seem to make a difference.

JamesH · 03-03-2014, 06:47 PM

Hi,

So the Internet Explorer, Maps, Video & Camera apps (as examples) all fail to run?

Thanks,
James

03-03-2014, 05:19 PM	#1
BobFrankston Junior Member Join Date: Mar 2014 Posts: 3	Modern Apps vs. Displaylink I can no longer run "modern" (AKA Metro) apps on my Dell XPS 27. The Windows tools point to the DisplayLInk driver as a possible cause. On this particular machine I have a StarTech.com interface with the latest (Feb 2014) DisplayLInk drivers. I started having as similar problem with an XPS-18 using a Plugable extender and indeed removing the DisplayLink drivers fixed the problem and the apps do indeed work. Given that this appears to be a reproducible and there is awareness what are the work-arounds or plans for fixing the problem?

03-03-2014, 05:41 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Which apps are you having issues with? Has this started to happen since you installed the 7.5 M1 drivers? If so do you recall which drivers you had installed before? Please attach the output from this tool so I can look into this: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

03-03-2014, 06:35 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Thanks for the information. Can you let me know which Metro apps fail to run? Thanks, James

03-03-2014, 06:40 PM	#5
BobFrankston Junior Member Join Date: Mar 2014 Posts: 3	Easier to say what works -- Skydrive and the PC Info do work. BTW, I'm using Stardock's Modern Mix but in the past I tried without it and it didn't seem to make a difference.

03-03-2014, 06:47 PM	#6
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, So the Internet Explorer, Maps, Video & Camera apps (as examples) all fail to run? Thanks, James