Displaylink 4k box stopped working

rasman · 10-12-2023, 07:53 PM

I'm on a Mac Mini M1, have been using above successfully for close to a year. All of a sudden it's no longer working at all.

Tried different HDMI cables, plugging into different usb ports, downloading new drivers, NOTHING is working-- and it does have power.

Any suggestions???

rboerner · 10-13-2023, 11:03 AM

Quote:

Originally Posted by rasman

I'm on a Mac Mini M1, have been using above successfully for close to a year. All of a sudden it's no longer working at all.

Tried different HDMI cables, plugging into different usb ports, downloading new drivers, NOTHING is working-- and it does have power.

Any suggestions???

I would recommend that you first contact the original manufacturer of your DisplayLink-based docking station for assistance.

If the original manufacturer is unable to assist, then I would suggest reporting to the issue to DisplayLink directly by following the process outlined here --> https://support.displaylink.com/know...to-displaylink

rasman · 10-17-2023, 01:07 AM

Quote:

Originally Posted by rboerner

I would recommend that you first contact the original manufacturer of your DisplayLink-based docking station for assistance.

If the original manufacturer is unable to assist, then I would suggest reporting to the issue to DisplayLink directly by following the process outlined here --> https://support.displaylink.com/know...to-displaylink

Thanks, already sent log to support but crickets for days now...

KatarzynaCzaja · 10-27-2023, 07:39 AM

Quote:

Originally Posted by rasman

Thanks, already sent log to support but crickets for days now...

It looks like our response did not reach you, we have re-sent the last message. Please check your inbox.
Thank you.

JTO · 10-30-2023, 10:01 PM

Was there ever any resolution to this as I am on the same device with the same issue and tried all the same to fix?

KatarzynaCzaja · 10-31-2023, 06:41 AM

Quote:

Originally Posted by JTO

Was there ever any resolution to this as I am on the same device with the same issue and tried all the same to fix?

What is the DisplayLink-powered device you are working with exactly?

JTO · 10-31-2023, 04:00 PM

Quote:

Originally Posted by KatarzynaCzaja

What is the DisplayLink-powered device you are working with exactly?

Cable Matters USB to HDMI 4k Adapter connected to a M1 Mac mini running OS Sonoma. I've reinstalled the current DisplayLink Manager 1.10, and was previously using 1.9 with the same issue.
Just all of a sudden stopped working as mentioned by OP...about 1 or 2 weeks ago.

10-12-2023, 07:53 PM	#1
rasman Junior Member Join Date: Oct 2023 Posts: 2	Displaylink 4k box stopped working I'm on a Mac Mini M1, have been using above successfully for close to a year. All of a sudden it's no longer working at all. Tried different HDMI cables, plugging into different usb ports, downloading new drivers, NOTHING is working-- and it does have power. Any suggestions???

10-30-2023, 10:01 PM	#5
JTO Junior Member Join Date: Oct 2023 Posts: 2	Was there ever any resolution to this as I am on the same device with the same issue and tried all the same to fix?