Second Monitor doesn't display after Sleep Mode

Roadhog · 10-10-2023, 03:46 PM

I have a Macbook Air running Sonoma 14 and have two displays. Both displays work fine upon start up following being powered down, however after sleep mode the second display does not start up. Any suggestions for how to resolve this?

KatarzynaCzaja · 10-11-2023, 10:01 AM

Hello,

Can you please tell me what your DisplayLink powered product is and share logfiles gathered right after sleep when the second monitor is not working?

The link with instruction how to gather logfiles is located in my signature - the last link.
You can then share the files here, submit a ticket via Support tab in DisplayLink Manager or send us an email directly to technical-enquiries@synaptics.com.

10-10-2023, 03:46 PM	#1
Roadhog Junior Member Join Date: Oct 2023 Posts: 1	Second Monitor doesn't display after Sleep Mode I have a Macbook Air running Sonoma 14 and have two displays. Both displays work fine upon start up following being powered down, however after sleep mode the second display does not start up. Any suggestions for how to resolve this?

10-11-2023, 10:01 AM	#2
KatarzynaCzaja DisplayLink Tech Support Join Date: Apr 2020 Posts: 461	Hello, Can you please tell me what your DisplayLink powered product is and share logfiles gathered right after sleep when the second monitor is not working? The link with instruction how to gather logfiles is located in my signature - the last link. You can then share the files here, submit a ticket via Support tab in DisplayLink Manager or send us an email directly to technical-enquiries@synaptics.com. __________________ Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: Where to download the latest Windows drivers How to clean up a corrupted installation How to report Windows issues to DisplayLink for a speedy resolution How to report macOS issues to DisplayLink for a speedy resolution