After window update, my usb monitor became unstable and finally turn dark

jerry · 05-15-2014, 04:25 AM

Hi,

I have a AOC e1649fwu USB monitor. It works fine until today. At the beginning, it was just flashing on and off. Now, it turns dark in 2 seconds after connecting to my PC.
I remember today or last night I got a window update. wondering if that causes it or just my monitor simply dies...
could any expert give me some suggestions, please?
I need it to do my work.

Thanks!

Jerry

JamesH · 05-28-2014, 11:56 AM

Hi,

Sorry for the delay in replying.

Please attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool.

Thanks,
James

05-15-2014, 04:25 AM	#1
jerry Junior Member Join Date: May 2014 Posts: 2	After window update, my usb monitor became unstable and finally turn dark Hi, I have a AOC e1649fwu USB monitor. It works fine until today. At the beginning, it was just flashing on and off. Now, it turns dark in 2 seconds after connecting to my PC. I remember today or last night I got a window update. wondering if that causes it or just my monitor simply dies... could any expert give me some suggestions, please? I need it to do my work. Thanks! Jerry

05-28-2014, 11:56 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Sorry for the delay in replying. Please attach the logs from this tool: http://www.displaylink.com/support/ticket.php?id=269 When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool. Thanks, James