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Old 09-05-2024, 05:49 AM   #1
kybernetik42
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Join Date: Sep 2022
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Default Monitor is sleeping while connected

Hi
HP ProBook 445 14 inch G10 Notebook PC
Processor AMD Ryzen 5 7530U with Radeon Graphics, 2000 Mhz, 6 Core(s), 12 Logical Processor(s)
Win10 Version 10.0.19045 Build 19045
Newest DisplayLinkDriver installed: Driver Version 11.5.5551.0
USB-C dock G5

Monitors connected to the USB-C dock G5 are going to sleep and it is not possible to wake them up (power recycle)
DisplayLink Manager (Version 3.2.14.0) shows that the monitors connected to the USB-C dock G5 are NOT listed as DisplayLink-Devices!

Interesting: my Linux-PC is working fine with DisplayLink(LinuxMint)
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Old 09-11-2024, 11:48 AM   #2
kybernetik42
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Default New Driver video, audio, camera and Bios

Now, Display-Link works as expected after new drivers appears at "HP Support Assistent" for video, audio, camera and Bios.
After install DisplayLink is working again (not everything tested yet, but I assume.)

Within Device Manager on my löaptop it is not any entry, which looks like be assigned to DisplayLink, same within running services.

This ticket can be closed now.

Last edited by kybernetik42; 09-11-2024 at 11:50 AM.
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