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Old 08-25-2022, 02:04 PM   #1
adamralston4@gmail.com
Junior Member
 
Join Date: Aug 2022
Posts: 1
Thumbs down Monitor won't wake up after sleep

I have a laptop connected to a DisplayLink and 3 monitors. If the laptop goes to sleep, I can only wake up 2 of the 3 monitors. The last requires unplugging and replugging to wakeup.

This was a problem ~1 year ago, which I resolved with a driver update. Everything has worked fine for ~1 year, but the problem seems to have come back this month. I updated to the latest drivers again, but that did not help this time.

Please help, and please post a FAQ topic on this. Judging by the number of Forum posts and views, this has been a problem for many users for years.

Thanks.

Detail:

Laptop: Dell Latitude 7420
Edition: Windows 10 Enterprise
Version: 21H2
OS: 19044.1826
Experience: Windows Feature Experience Pack 120.2212.4180.0

DisplayLink D6000
Driver: 10.2.7042.0
3 Samsung TVs (2 DisplayPort, 1 HDMI)
USB wireless keyboard/mouse
USB phone charger
RJ45 wired Ethernet connection
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Old 10-11-2022, 10:39 AM   #2
DanielSznicer
DisplayLink Tech Support
 
Join Date: Mar 2020
Posts: 113
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Quote:
Originally Posted by adamralston4@gmail.com View Post
I have a laptop connected to a DisplayLink and 3 monitors. If the laptop goes to sleep, I can only wake up 2 of the 3 monitors. The last requires unplugging and replugging to wakeup.

This was a problem ~1 year ago, which I resolved with a driver update. Everything has worked fine for ~1 year, but the problem seems to have come back this month. I updated to the latest drivers again, but that did not help this time.

Please help, and please post a FAQ topic on this. Judging by the number of Forum posts and views, this has been a problem for many users for years.

Thanks.

Detail:

Laptop: Dell Latitude 7420
Edition: Windows 10 Enterprise
Version: 21H2
OS: 19044.1826
Experience: Windows Feature Experience Pack 120.2212.4180.0

DisplayLink D6000
Driver: 10.2.7042.0
3 Samsung TVs (2 DisplayPort, 1 HDMI)
USB wireless keyboard/mouse
USB phone charger
RJ45 wired Ethernet connection
Hello,

Can you please contact us directly by sending an email to technical-enquiries@synaptics.com
Also we will need logfile gathered from the computer that experience these problems. Please follow the article How can I report Windows issues to DisplayLink?
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