Inital Setup. No Icon in Tray

Mikeygio · 01-02-2014, 03:24 AM

I own a Gateway DX4300 desktop PC. I am trying to set up the Diamond WPCTVPRO, but I cant get the icon to appear in the system tray after installation. Also, the USB transmitter device is plugged into the standard USB port. The PC acknowledges that it is plugged in, but only recognizes it as a storage device-- not a display adapter. Attached is the support log. I am pulling my hair out after following the troubleshooting tips to no avail. Please help me!

JamesH · 01-02-2014, 02:54 PM

Hi,

Can you try the latest graphics card driver for your PC from AMD?

The currently one is pretty old.

Thanks,
James

Mikeygio · 01-02-2014, 04:05 PM

Ok. Driver updated. Its telling me that no device is connected to the PC. However, my PC recognizes the device as a storage device-- not a display adapter. I've tried different USB ports and all provide the same result. I still have no icon in the tray.

Wim · 01-03-2014, 10:55 AM

If you have one of these, then you will also need to install the drivers for the wireless USB, which is not part of the DisplayLink driver and not made by DisplayLink. This will be why the driver is not loading and Windows is matching on a storage device by mistake.

Wim

Actually - you don't need to install Wireless USB drivers. See comment #8 below.

Mikeygio · 01-03-2014, 03:29 PM

I checked through Windows, all my drivers are up to date. Of course, it said the same about my ATI Radeon driver. Where would I get that driver for the wireless USB? I did a web search, but a million different results come up.

Mikeygio · 01-08-2014, 01:35 PM

No suggestions on the wireless USB driver?

01-03-2014, 10:55 AM	#4
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	If you have one of these, then you will also need to install the drivers for the wireless USB, which is not part of the DisplayLink driver and not made by DisplayLink. This will be why the driver is not loading and Windows is matching on a storage device by mistake. Wim Actually - you don't need to install Wireless USB drivers. See comment #8 below. Last edited by Wim; 01-16-2014 at 10:16 AM. Reason: Corrected technical information.

01-02-2014, 02:54 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you try the latest graphics card driver for your PC from AMD? The currently one is pretty old. Thanks, James

01-03-2014, 03:29 PM	#5
Mikeygio Junior Member Join Date: Jan 2014 Posts: 4	I checked through Windows, all my drivers are up to date. Of course, it said the same about my ATI Radeon driver. Where would I get that driver for the wireless USB? I did a web search, but a million different results come up.

01-08-2014, 01:35 PM	#6
Mikeygio Junior Member Join Date: Jan 2014 Posts: 4	No suggestions on the wireless USB driver?