Dell XPS13 Win8.1 frequent disconnects.

jkayner · 03-17-2014, 05:49 PM

Let me start off by saying everything was working fine in Windows 7. I upgraded to 8.1 recently and have gone back to disconnect issues. i have downloaded the latest 7.5m1 software, used the clean tool to uninstall and remove and reinstalled. Multiple times per day, teh displays, network, etc will lose connection for a few seconds. immediately it will reconnect and go back to normal, however programs will either crash or lose connection due to the disconnect. i have had to redo alot of work because something in progress was interrupted.

i have also tried setting my power options to full power vs balanced as i have read somewhere online. i did not notice a usb3 power option in my bios to adjust.

I'm attaching the support tool log for investigation.

Edit: i wanted to also ask if other people were using wireless keyboards and mice through the USB dock? again everything was working well in windows 7 but due to the disconnect issues i've had to revert to usb kb/mouse. using a Microsoft 7000 series set.

JamesH · 03-18-2014, 02:20 PM

Hi,

Does this happen on the other USB 3.0 port on your XPS?

I ask as we seen issues with the USB 3.0 ports on the XPS.

Thanks,
James

jkayner · 03-21-2014, 02:04 PM

There are only 2 ports, but i have not tried the other one. But again, this port was working just fine with Windows 7, only after going to windows 8.1 did this issue start happening again.

jkayner · 03-21-2014, 05:27 PM

i tried the other port, it has already disconnected a few times using it.

QueK9 · 03-22-2014, 03:19 PM

I am seeing the same thing with my dell xps 12.

QueK9 · 03-22-2014, 04:03 PM

I just updated to driver 7.5m1, hopefully this helps.

flurian · 05-01-2014, 09:29 AM

I have the very same problem with my Dell XPS 13.
On both ports it keeps disconnecting, so the screens flicker, the desktop will switch to my laptop and the ethernet connection dies.

03-18-2014, 02:20 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Does this happen on the other USB 3.0 port on your XPS? I ask as we seen issues with the USB 3.0 ports on the XPS. Thanks, James

03-21-2014, 02:04 PM	#3
jkayner Junior Member Join Date: Mar 2014 Posts: 3	There are only 2 ports, but i have not tried the other one. But again, this port was working just fine with Windows 7, only after going to windows 8.1 did this issue start happening again.

03-21-2014, 05:27 PM	#4
jkayner Junior Member Join Date: Mar 2014 Posts: 3	i tried the other port, it has already disconnected a few times using it.

03-22-2014, 03:19 PM	#5
QueK9 Junior Member Join Date: Jan 2013 Posts: 9	I am seeing the same thing with my dell xps 12.

03-22-2014, 04:03 PM	#6
QueK9 Junior Member Join Date: Jan 2013 Posts: 9	I just updated to driver 7.5m1, hopefully this helps.

05-01-2014, 09:29 AM	#7
flurian Junior Member Join Date: May 2014 Posts: 2	I have the very same problem with my Dell XPS 13. On both ports it keeps disconnecting, so the screens flicker, the desktop will switch to my laptop and the ethernet connection dies.