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04-22-2014, 03:31 PM | #1 |
Junior Member
Join Date: Apr 2014
Posts: 3
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Win7/64 - The drivers for this device are not installed. (Code 28)
Hi !
I have win7 64 Bit and the Fujitsu PR08 (which is a DL3900 Chip) worked very well the last time. Today I got an driver update from Windows Update. I installed it and after that the device stopped working. I tried to install the original 7.5M2 driver but canīt get my device back to a working state. The Device Manager tells me "The drivers for this device are not installed. (Code 28)" for the PR08 DisplayPort Dock. I tried to reinstall the driver and used the EndUserCleaner to clean up my system. Nothing helped right now. Can anyone tell me what to do now? Dominik Update : I attached the Debug Logs for further analysis. Last edited by moelski; 04-22-2014 at 03:35 PM. |
04-22-2014, 03:39 PM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Please try these steps: Right click on ethernet device in device manager Select Driver Select Update Driver Select Browse my computer for driver software Select Browse Enter C:\Program Files\DisplayLink Core Software\ Check Include subfolders Select Next Thanks, James |
04-22-2014, 03:43 PM | #3 |
Junior Member
Join Date: Apr 2014
Posts: 3
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Hi James,
this will not work. I donīt have a ethernet device available. The only device i can see (with a yellow warning sign) is PR08 DisplayPort Dock. See my screenshot ... |
04-22-2014, 04:29 PM | #4 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Sorry - I must have ethernet on the brain! Does trying the above steps on the PR08 DisplayPort Dock in device manager get you anywhere? I'll get this escalated internally. Thanks, James |
04-22-2014, 04:33 PM | #5 |
Junior Member
Join Date: Apr 2014
Posts: 3
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Hi !
Have tried that several time - no luck. What can I do now? |
04-22-2014, 04:40 PM | #6 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
I've raised this internally for investigation. However in case there is an issue with the installer files that are local to your system please try these steps: 1. Reboot your system 2. Right click on PR08 in device manager Select Driver Select Update Driver Select Search automatically for updated driver software Thanks, James |
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