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07-09-2019, 03:20 PM | #1 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
What you've described matches what I saw. Can you try the 9.2 Alpha? Thanks, James |
07-12-2019, 01:52 PM | #2 |
Junior Member
Join Date: Jul 2019
Posts: 3
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I was able to get the Alpha 9.2 driver installed, and we gave it a couple days to settle. The low-resolution happened once when he came back from lunch, and again just this morning when he got into the office. It doesn't appear this has gotten any better with the Alpha driver.
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07-17-2019, 09:33 AM | #3 |
Junior Member
Join Date: Jul 2017
Posts: 22
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Hello,
We have just released our latest 9.2 M0 driver. Please give this driver a go and let us know if it fixed your issue. You can find the driver here: https://www.displaylink.com/downloads/file?id=1371 Kind regards, Aga
__________________
-- DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
07-22-2019, 02:15 PM | #4 |
Junior Member
Join Date: Jul 2017
Posts: 22
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Hello,
Can you please confirm if you've tried the 9.2 M0 driver? If you have and the issue continued, could you please capture a new set of logs and send them to us for further analysis? Thank you! Kind regards, Aga
__________________
-- DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
07-24-2019, 05:17 PM | #5 |
Junior Member
Join Date: Jul 2019
Posts: 3
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@astruzyna
I just confirmed with the end user that he has not seen any problems with it since this driver was put in place. He's been keeping a ledger of when it happens. So far so good! |
07-31-2019, 09:27 AM | #6 |
Junior Member
Join Date: Jul 2017
Posts: 22
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Hello,
I am very glad to hear that. Thank you for the update! Kind regards, Aga
__________________
-- DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
Yesterday, 02:35 PM | #7 |
Junior Member
Join Date: May 2024
Posts: 1
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D6000 stuck at 640x480
Help!
I realize this post is from quite some years back but unfortunately I'm facing the same issues now. I have used the D6000 dock for quite a few years and the problem only started today. 1 monitor works like it should. 2nd monitor on the displayport is recognized as "no monitor" and set at 640x480 without options to increase resolution. Troubleshooting done: - Installed the latest drivers version 11.2.3146.0, A05 - Tested the second monitor by connecting this display to my PC directly -> Monitor works perfectly fine - Connected the D6000 to 3 different PCs/laptops -> all face the same issue with low res on the 2nd monitor - connecting the 2nd monitor to a different displayport doesnt help either Last edited by JK-; Yesterday at 03:35 PM. |
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