Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Mac Software

Thread Tools Search this Thread Display Modes
Old 01-12-2023, 09:40 PM   #1
Junior Member
Join Date: Jan 2023
Posts: 1
Default Screens Glitch Out

Ventura 13.1
DisplayLink Manager: 1.8.0
Factory Cable
Dock: WAVLINK USB C Dual 4K Laptop Docking Station with 65W Power Delivery: https://smile.amazon.com/gp/product/...e?ie=UTF8&th=1

Issue: Ever since I updated to Ventura, my previously reliable monitors will "glitch out" a few times each day. What I mean is that both monitors hooked up will go black, all windows will rearrange back to the laptop monitor. Then, in 2-5 seconds, the monitors come back with some windows back in their place. All dock functions go out, including audio and cameras connected via USB.

What I've tried:
Reboot (Duh)
Move from Ventura 13 to 13.1
Replace USB-C Cable (Tried 3)
Replace Dock (Had same issue with previous Kensington Dock).

I'm at my wits end. I can't stand being on a video call and losing the whole conversation multiple times per day. Any suggestions? The only commonalities are:

-DisplayLink Software
-Laptop Hardware (didn;t happen before Ventura)
jamiemw is offline   Reply With Quote
Old 01-13-2023, 10:28 AM   #2
DisplayLink Tech Support
KatarzynaCzaja's Avatar
Join Date: Apr 2020
Posts: 461


Please follow the steps here to gather logfiles that will help us understand the issue a bit better:
How to report macOS issues to DisplayLink

You can post the logs here or send them directly to our support team for speedy response to: technical-enquiries@synaptics.com

Thank you.
KatarzynaCzaja is offline   Reply With Quote

glitch, software

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT. The time now is 02:38 AM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.