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08-22-2022, 12:14 PM | #1 |
Junior Member
Join Date: Aug 2022
Posts: 2
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Macbook Air M1 2020 Dual Monitor Setup - Both Monitors Detected, One Blank
I have two external monitors I'd like to use with my Macbook Air M1 2020.
I have a Belkin Dual Display USB-C dock to plug both of these monitors into via HDMI; this is then connected to the Macbook Air via USB-C. When connected, one monitor shows an image, the other monitor is detected but shows no image. Hardware
Software
I can get the Benq BL2485 to work if I plug the GW2480 into the dock, and use the Apple USB-C multiport adapter in the other USB-C port of the laptop. I was under the impression I'd be able to plug both screens into the Belkin dock though, so this isn't ideal. I have tried turning everything off and on, restarting, etc. several times but this doesn't do anything. I have tried using different HDMI cables, no difference. The problem seems to lie between the Benq BL2485 and the Belkin dock. Has anyone had the same issue in the past? Any ideas for how to troubleshoot are welcome. |
08-23-2022, 08:15 AM | #2 | |
DisplayLink Tech Support
Join Date: Mar 2020
Posts: 186
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Quote:
Would you be able to gather logfiles that will show us a bit more about your current setup? Can you please attach your logs file then please follow the steps in this link https://support.displaylink.com/know...to-displaylink
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Daniel Sznicer DisplayLink Team Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution Last edited by DanielSznicer; 08-23-2022 at 08:18 AM. |
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08-23-2022, 11:19 AM | #3 |
Junior Member
Join Date: Aug 2022
Posts: 2
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Many thanks for your assistance Daniel, my problem is now resolved and I can use the hub and both displays as intended.
For anyone experiencing the same issue, I encourage you to gather your log files and get in touch with technical-enquiries@synaptics.com. Daniel was quick to reply and his solution worked perfectly. Thanks again! |
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