No 3rd monitor shown

[kallekuhl]

Hello, please excuse my english.
My problem is the third monitor is not shown to "select or adjust".


Windows XP 32

I have been through the debugging description.
Everything ends up correctly, all services are available and the USB device is found,.... but i can`t see the third monitor.

Unknown device is shown multiple times and every startup a new "unknown device" added.

Please help me.

Greetings

Kalle

[Wim]

If the adapter is appearing as "Unknown Device" it is not being recognised by Windows. Unless the device is appearing under "USB Display adapters" in Device manager, it will not correctly operate.

Wim

[kallekuhl]

I think may problem is the software,
it always asks me to restart the computer directly after rebooting.
I used the newest version of the download section.

I cant see any icon or whatever of the software.

The third monitor is shown in the settings, nevertheless i can´t scale it above 1024 x 768.

Furtheron the monitor does not work.

Please help me

Kalle

[kallekuhl]

Support Tool Version: 1.0.0.10

--------- Computer Info ---------

Computer Name: RENNER
Logged on as: RENNER\Kalle
Computer: System manufacturer - P5Q-PRO System Serial Number
OS: Microsoft Windows XP Professional (X86-based PC), Service Pack 3, German
OS Build: 2600 (Debug = False)
System Bios: Version 0703 built 2008-06-12
CPU: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
Memory: 3327 MB
Free Space: 89576 MB
Primary Resolution: 1920x1080x32
Graphics: NVIDIA GeForce GTX 260 (NVIDIA)
Graphics Driver: 6.14.12.5896 Dated 2010-07-09
Graphics: ()
Graphics Driver: Dated --
Installed Package: DisplayLink Graphics (6.1.35667.0) on 2011-12-04 Status is Installed
Installed Package: DisplayLink Core Software (6.1.35667.0) on 2011-12-04 Status is Installed
USB3.0 Host Controller Drivers Installed:
Installed Codec: tsbyuv.dll Microsoft Corporation 5.1.2600.5908 (xpsp_sp3_gdr.091127-0541)
Installed Codec: iyuv_32.dll Microsoft Corporation 5.1.2600.5908 (xpsp_sp3_gdr.091127-0541)
Installed Codec: TechSmith Screen Capture Codec TechSmith Corporation 2.0.6
Installed Codec: ffdshow video encoder
Installed Codec: DivX 6.9.2 Codec DivX, Inc. 6.9.2.26
Installed Codec: msyuv.dll Microsoft Corporation 5.3.2600.5908 (xpsp_sp3_gdr.091127-0541)
Installed Codec: Xvid MPEG-4 Video Codec 1.2.1
Installed Codec: msh263 Microsoft Corporation 5.1.2600.5512

DisplayLink Version: 6.1.35667.0

Optimize for Video: None (Uses default if DL is installed)

--------- Nivo Info ---------

Nivo's currently attached: PID_0360\\413539


Hardware IDs:

USB to DVI-19

[Wim]

Originally Posted by kallekuhl

Graphics: NVIDIA GeForce GTX 260 (NVIDIA)
Graphics Driver: 6.14.12.5896 Dated 2010-07-09
Graphics: ()
Graphics Driver: Dated --
Installed Package: DisplayLink Graphics (6.1.35667.0) on 2011-12-04 Status is Installed
Installed Package: DisplayLink Core Software (6.1.35667.0) on 2011-12-04 Status is Installed

I think the problem is shown above. For some reason Windows is not able to install our graphics driver properly. Could you post all the log files for this, as it may give more information as to why the DisplayLink graphics driver has failed to install.

Thanks

Wim