Windows 8.1 Update will not unpdate DisplayLink to 7.6.55102.0

lindnergt · 05-06-2014, 03:54 PM

I have a Surface Pro 2 running Win 8.1 Ent Update. Every time I download and install the current software, I end up with 7.6.55049.0, which crashes intermittently running with a pluggable USB 3.0 Docking Station. The current version, according to the Read Me is 7.6.55102.0. I have followed the indicated update instructions, including the use of EndUserCleaner.exe . Please help me stop these BSOD's!

JamesH · 05-29-2014, 03:51 PM

Hi,

Please attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool.

Thanks,
James

05-06-2014, 03:54 PM	#1
lindnergt Junior Member Join Date: May 2014 Posts: 1	Windows 8.1 Update will not unpdate DisplayLink to 7.6.55102.0 I have a Surface Pro 2 running Win 8.1 Ent Update. Every time I download and install the current software, I end up with 7.6.55049.0, which crashes intermittently running with a pluggable USB 3.0 Docking Station. The current version, according to the Read Me is 7.6.55102.0. I have followed the indicated update instructions, including the use of EndUserCleaner.exe . Please help me stop these BSOD's!

05-29-2014, 03:51 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please attach the logs from this tool: http://www.displaylink.com/support/ticket.php?id=269 When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool. Thanks, James