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Old 06-17-2020, 09:59 PM   #1
Poweredbytea
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Join Date: Jun 2020
Posts: 1
Default New Driver dropping frames, other issues

Using a Dell D3100 with a Dell Inspiron 3153.

Operating system is:

Elementary OS 5.1.5 Hera
Built on Ubuntu 18.04.4 LTS
Linux 5.3.0-59-generic
GTK 3.22.30


Initially installed Driver version 5.3.1 for Ubuntu last month. Vast improvement over version 5.2 which I had been running.

I keep all of my software up to date via AppCenter in Elementary OS (or sometimes via apt-get).

Ran updates last night.

Today, using the Dell 3100, I experience major frame drops, even in most basic usage when connected to my external monitor - a 40-inch Element Television, resolution is 1900x1080 - which is connected to the Dell D3100 via HDMI, and the Dell D3100 is connected to the Dell 3153 via USB 3.0.

Issue occurs on all USB ports, both 3.0 and 2.0.

Issue occurs using new known-good USB 3.0 cable.

Rolled system back to state prior to install of updates; issue RESOLVED.

Updates are listed as follows:

Updates to system components

17 components with updates:
libdrm-amdgpu1 Userspace interface to amdgpu-specific kernel DRM services -- runtime Version: 2.4.101-2~18.04.1
libdrm-amdgpu1 Userspace interface to amdgpu-specific kernel DRM services -- runtime Version: 2.4.101-2~18.04.1
libdrm-common Userspace interface to kernel DRM services -- common files Version: 2.4.101-2~18.04.1
libdrm-dev Userspace interface to kernel DRM services -- development files Version: 2.4.101-2~18.04.1
libdrm-intel1 Userspace interface to intel-specific kernel DRM services -- runtime Version: 2.4.101-2~18.04.1
libdrm-intel1 Userspace interface to intel-specific kernel DRM services -- runtime Version: 2.4.101-2~18.04.1
libdrm-nouveau2 Userspace interface to nouveau-specific kernel DRM services -- runtime Version: 2.4.101-2~18.04.1
libdrm-nouveau2 Userspace interface to nouveau-specific kernel DRM services -- runtime Version: 2.4.101-2~18.04.1
libdrm-radeon1 Userspace interface to radeon-specific kernel DRM services -- runtime Version: 2.4.101-2~18.04.1
libdrm-radeon1 Userspace interface to radeon-specific kernel DRM services -- runtime Version: 2.4.101-2~18.04.1
libdrm2 Userspace interface to kernel DRM services -- runtime Version: 2.4.101-2~18.04.1
libdrm2 Userspace interface to kernel DRM services -- runtime Version: 2.4.101-2~18.04.1
xserver-xorg-core-hwe-18.04 Xorg X server - core server Version: 2:1.20.8-2ubuntu2.1~18.04.1
xserver-xorg-legacy-hwe-18.04 setuid root Xorg server wrapper Version: 2:1.20.8-2ubuntu2.1~18.04.1
xserver-xorg-video-amdgpu-hwe-18.04 X.Org X server -- AMDGPU display driver Version: 19.1.0-1~18.04.1
xserver-xorg-video-ati-hwe-18.04 X.Org X server -- AMD/ATI display driver wrapper Version: 1:19.1.0-1~18.04.1
xserver-xorg-video-radeon-hwe-18.04 X.Org X server -- AMD/ATI Radeon display driver Version: 1:19.1.0-1~18.04.1


It is reasonable to assume that moving forward, operating system updates may be run without degrading video performance.

Please advise how to resolve this issue.



Updated to add:

Attaching the output of the DisplayLink Support Tool

Attaching the videos of the behavior before and after software updates have been run
Attached Files
File Type: zip DLSupportTool_Output_2020-06-19T14:14:30.963502.zip (1.23 MB, 0 views)
File Type: zip Video Before Updates.MOV.zip (11.10 MB, 0 views)
File Type: zip Video After Updates.MOV.zip (15.06 MB, 0 views)

Last edited by Poweredbytea; 06-19-2020 at 08:58 PM. Reason: adding in the output of the Displaylink Support Tool as well as videos of the behavior
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