Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Mac Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 10-04-2021, 07:59 PM   #1
alexisbonk
Junior Member
 
Join Date: Oct 2021
Posts: 1
Unhappy Upgrade to BigSur 11.6 and nothing works anymore

After buying the necessary hardware with DisplayLink technology, I could finally have the joy of seeing my two screens turn on with my macbook m1.

It worked like a charm for a few months, until I did the last update of MacOs to Big Sur 11.6 and no more screens are detected.

I reinstalled DisplayLink Manager and checked that I am up to date (Release: 1.5 | Sep 8, 2021).
But nothing happens, still "no monitors detected".

Any solution or other people in my case?
alexisbonk is offline   Reply With Quote
Old 10-06-2021, 11:31 AM   #2
KatarzynaKowalczyk
DisplayLink Tech Support
 
KatarzynaKowalczyk's Avatar
 
Join Date: Apr 2020
Posts: 332
Default

Hello,

Thank you for reaching out!

Would you be able to gather logfiles that will show us what happens in the background while the monitors are not being detected?
To gather the logfiles please navigate to the following link for instructions on how to do it: How To Report MacOS Issues To DisplayLink.

Thank you,
Katarzyna
KatarzynaKowalczyk is offline   Reply With Quote
Old 10-18-2021, 02:58 PM   #3
molson309@comcast.net
Junior Member
 
Join Date: Oct 2021
Posts: 1
Default

Any updates on this? I upgraded my MacBook to 11.6 this morning and am seeing the same problem - no monitors detected. Made sure DisplayLink is current version but no resolution.

I use this for work so need a timely solution.
molson309@comcast.net is offline   Reply With Quote
Old 10-19-2021, 01:45 AM   #4
mattdarby
Junior Member
 
Join Date: Oct 2021
Posts: 1
Default

I have the same issue exactly
mattdarby is offline   Reply With Quote
Old 10-19-2021, 10:51 AM   #5
Suurmees
Junior Member
 
Join Date: Oct 2021
Posts: 1
Default MB16AC not found with MacBook Pro Big Sur

I loved my ASUS MB16AC, until I received a new MacBook Pro (macOS Big Sur version 11.6) from work. Processor is 2 GHz Quad-Core Intel Core i5 and Graphics Intel Iris Plus Graphics 1536 MB.

Now the display is not found.

Any ideas on how to fix this? I have tried all the latest drivers already.
Suurmees is offline   Reply With Quote
Old 10-19-2021, 10:56 AM   #6
KatarzynaKowalczyk
DisplayLink Tech Support
 
KatarzynaKowalczyk's Avatar
 
Join Date: Apr 2020
Posts: 332
Default

Hello,

The root cause may be different for each user. We will need more information and logfiles (for instructions click here) for each case like this.
If you wish to troubleshoot the issues you are seeing please gather the logfiles and for speedy support send them to technical-enquiries@synaptics.com or attach them to your next post.

Thank you,
Katarzyna
KatarzynaKowalczyk is offline   Reply With Quote
Reply

Tags
bigsur, mac m1, upgrade

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 09:19 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2022, vBulletin Solutions, Inc.