Intel HD 530 with hp3005pr is not compatible

Pasha P. · 02-17-2016, 01:12 PM

Displaylink version 7.9 is not compatible with newer graphic cards. Getting "The installed version of Displaylink USB Graphics software does not support this graphics cards, which uses a newer version of the Windows Display Driver Model". Any solution?

Thanks

AlbanRampon · 02-23-2016, 12:34 PM

Hello,

7.9 is compatible with your docking station, your computer and Windows 7.

Windows has not associated the driver properly in the Device Manager or the device was not connected when you collected the logs.
I would recommend you disconnect the hardware, use our end user cleaner, reboot, install 7.9 M5 I just put online, reboot again.

Kind regards,
Alban

Pasha P. · 02-24-2016, 07:49 AM

Thank you, all is working well . Start cleaning utility as administrator !!!!

02-23-2016, 12:34 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello, 7.9 is compatible with your docking station, your computer and Windows 7. Windows has not associated the driver properly in the Device Manager or the device was not connected when you collected the logs. I would recommend you disconnect the hardware, use our end user cleaner, reboot, install 7.9 M5 I just put online, reboot again. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

02-24-2016, 07:49 AM	#3
Pasha P. Junior Member Join Date: Feb 2016 Posts: 2	Thank you, all is working well . Start cleaning utility as administrator !!!!