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11-05-2015, 04:28 PM
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#1 |
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Junior Member
Join Date: Nov 2015
Posts: 2
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DisplayLink and Office 2013 previewer...
I helped one of our customers to reinstall Windows 10 pro after I found a problem I could not find any solution for.
When Everything was installed again, same problem occured once again. The problem is in Outlook 2013 on attachment click, Office document(Word and Excel) the previewer does not start. The problem occured when I installed the dockingstation HP 3005pr that uses DisplayLink drivers. After uninstalling the DisplayLink Core Software it worked again. Installing DisplayLink software, the error appeared once again. The version of DisplayLink I installed was, v7.9 Older versions will not even install on Win10 x64. What can cause this error. Please help! |
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11-06-2015, 06:44 AM
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#2 |
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Junior Member
Join Date: Nov 2015
Posts: 2
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I have solved the problem
 Just turned off Hardware Acceleration in Outlook and wola 
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11-06-2015, 07:20 AM
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#3 |
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Member
Join Date: Feb 2015
Posts: 51
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Hello,
thank you for contacting us. We are aware of this problem and we are working on it with highest priority. BR, Kuba |
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12-17-2015, 03:29 PM
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#4 |
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Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello,
We have now released our driver version 7.9 M4 correcting the Microsoft Office protect view bug. You can download that version from: http://www.displaylink.com/downloads/sla.php?fileid=177 Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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