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Old 12-06-2022, 07:38 AM   #1
T1m
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Join Date: Dec 2022
Posts: 1
Angry Ugreen USB C Triple Display Docking Station (13-in-1) & Macbook Air M2

I just received the Ugreen USB C Triple Display Docking Station (13-in-1) which is advertised to work with the Macbook Air but it does not for me: the Mac doesn't even recognise the docking station being connected to the USB port ...

Dock: Ugreen USB C Triple Display Docking Station (13-in-1)
Mac: Macbook Air M2 16 GB 8C/10C
OS: Ventura 13.0.1

Anyone got an idea?
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Old 12-08-2022, 11:59 AM   #2
DanielSznicer
DisplayLink Tech Support
 
Join Date: Mar 2020
Posts: 131
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Quote:
Originally Posted by T1m View Post
I just received the Ugreen USB C Triple Display Docking Station (13-in-1) which is advertised to work with the Macbook Air but it does not for me: the Mac doesn't even recognise the docking station being connected to the USB port ...

Dock: Ugreen USB C Triple Display Docking Station (13-in-1)
Mac: Macbook Air M2 16 GB 8C/10C
OS: Ventura 13.0.1

Anyone got an idea?
Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com
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