03-15-2017, 01:25 PM | #1 |
Junior Member
Join Date: Mar 2017
Posts: 2
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Dell 3100 Dock and Display Link
I have been working with the dell support team and they are not answering the question.
When plugged into the dock: 1. Will I have access to the Intel graphics control panel, When I plug the HDMI Directly into laptop I see the external Monitor. ( All monitors are working, just no info in the intel control panel) See attached picture DisplaylinkE1 2. What is the taskbar supposed to look like all I have in the icon is Dell USB3.0 Dock? See Attached picture DisplaylinkE2 3. In the Device Manager, Where should the dock video be listed? Mine show in the USB section not display adapter. See Attached picture DisplaylinkE3 Thanks for any help System Dell M3800 Dell 3100 Dock Display Link Manager 8.1.848.0 Windows 10 PRO ver 1511 Build 10586.753 Intel Graphics Driver Version 10.18.15.4278 Nvidia Driver Version 10.18.13.5456 |
03-16-2017, 12:06 AM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello Gary,
Thank you for the detailed question. 1. Probably not. Intel has not updated their software to take into account USB displays, as far as we know. This would require Intel to update their utility. 2. On your version of Windows 10, what you are seeing is expected. On the following version of Windows 10, the one from July 2016, the Dell dock will show under graphics adapters as a driver architecture change, along with Windows graphics changes, allow us to change device category. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
03-20-2017, 04:08 AM | #3 |
Junior Member
Join Date: Mar 2017
Posts: 2
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Alban ,
Thanks for the information. Would there be any benefit to loading a newer version of windows 10, I am sure my IT guy can sort it out. Thanks Gary |
03-27-2017, 11:15 AM | #4 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello Gary,
For 1, this requires an update of the Intel utility. New versions of Windows or DisplayLink driver will not be able to address this. Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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