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Old 01-06-2024, 10:18 PM   #1
gerygg
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Default Macbook Air M1 / Anker Dock / Not recognized

Hi,
I'm trying to connect 2 monitors through HDMI to an Anker 575 (A8392) Dock which has a DisplayPort to my Macbook via USB-C .

This is the message I'm getting:

"Please allow your DisplayLink device to connect to this mac"
After connecting accessory to this mac via USB, a system promt will appear. Please click "Allow" to ensure the device is working properly.

Is my dock not compatible or am I doing something wrong? It didn't work in Ventura nor in Sonoma.

Thanks!

Last edited by gerygg; 01-06-2024 at 10:26 PM.
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Old 01-08-2024, 10:59 AM   #2
rboerner
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Default

Quote:
Originally Posted by gerygg View Post
Hi,
I'm trying to connect 2 monitors through HDMI to an Anker 575 (A8392) Dock which has a DisplayPort to my Macbook via USB-C .

This is the message I'm getting:

"Please allow your DisplayLink device to connect to this mac"
After connecting accessory to this mac via USB, a system promt will appear. Please click "Allow" to ensure the device is working properly.

Is my dock not compatible or am I doing something wrong? It didn't work in Ventura nor in Sonoma.

Thanks!
According to the information provided by Anker for your docking station --> https://www.anker.com/products/a8392 the docking station does NOT have DisplayLink technology inside of it.

As a result, DisplayLink will not be able to assist you.
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Old 01-08-2024, 02:55 PM   #3
gerygg
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Hi, thanks for your answer!

Sorry for my ignorance, but having a Display Port doesn't neccessarily means it has Display Link aswell? I'm a bit confused here.

Thanksd!
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Old 01-09-2024, 11:10 AM   #4
rboerner
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Default

Quote:
Originally Posted by gerygg View Post
Hi, thanks for your answer!

Sorry for my ignorance, but having a Display Port doesn't neccessarily means it has Display Link aswell? I'm a bit confused here.

Thanksd!
DisplayPort is a video output protocol (more information here --> https://en.wikipedia.org/wiki/DisplayPort and here --> https://www.displayport.org/)

DisplayLink is a USB video technology that uses a combination of DisplayLink specific hardware within the product and a software component on the host system in order to provide video output via a USB data connection.

Although the names sound similar, they are very different technologies.

If you would like to find a product based on DisplayLink technology, DisplayLink maintains a fairly comprehensive list here --> https://www.synaptics.com/products/d...ylink-products
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Old 01-12-2024, 09:16 PM   #5
PhiDelt1789@gmail.com
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Default Same with me

I've used the same display link support for years now and all of a sudden I get a different message. It says please allow displaylink to connect to the mac, but i never get a pop up asking permission?

Last edited by PhiDelt1789@gmail.com; 01-12-2024 at 09:21 PM.
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