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Old 10-25-2023, 10:12 PM   #1
matt-h
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Default Primary monitor - keyboard and mouse keep freezing

I have a MacBook Pro M2. My main screen is an Apple Studio Display and my secondary display is connected to the Studio Display via a dock.

For many months I had no problems with this setup.

Recently my Macbook Pro was updated to macOS Sonoma 14.0 and the Studio Display was updated to fireware version 17. Since around this time I have found that at random times my mouse and keyboard freeze on my primary mointor (Studio Display) but can keep moving on the secondary display. When this happens I founnd that other things on my primary monitor (i.e. videos, music etc) continue to work. The freeze generally happens only for a few seconds, then starts again.

The problem only happens when DisplayLink is running.

I thought updating DisplayLink to 1.9.0 (Build 148) would fix this problem but it contines to happen.

I welcome any suggestions!
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Old 10-26-2023, 10:00 AM   #2
DanielSznicer
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Quote:
Originally Posted by matt-h View Post
I have a MacBook Pro M2. My main screen is an Apple Studio Display and my secondary display is connected to the Studio Display via a dock.

For many months I had no problems with this setup.

Recently my Macbook Pro was updated to macOS Sonoma 14.0 and the Studio Display was updated to fireware version 17. Since around this time I have found that at random times my mouse and keyboard freeze on my primary mointor (Studio Display) but can keep moving on the secondary display. When this happens I founnd that other things on my primary monitor (i.e. videos, music etc) continue to work. The freeze generally happens only for a few seconds, then starts again.

The problem only happens when DisplayLink is running.

I thought updating DisplayLink to 1.9.0 (Build 148) would fix this problem but it contines to happen.

I welcome any suggestions!

Hello


Can you please try to install this version of the driver : https://www.synaptics.com/products/d...0?filetype=exe
This is the version that supports the latest OS. please let me know if the problem is solved
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Old 10-29-2023, 04:38 AM   #3
matt-h
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Originally Posted by DanielSznicer View Post
Hello


Can you please try to install this version of the driver : https://www.synaptics.com/products/d...0?filetype=exe
This is the version that supports the latest OS. please let me know if the problem is solved
Hi Daniel,

I have done this. It's now on 1.10.0 (Build 117). Have been using it for a few days and the same problem is happening - but only when DisplayLink is running and only on my primary display (Studio Display).
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Old 10-31-2023, 12:42 AM   #4
Damien83
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Originally Posted by matt-h View Post
Hi Daniel,

I have done this. It's now on 1.10.0 (Build 117). Have been using it for a few days and the same problem is happening - but only when DisplayLink is running and only on my primary display (Studio Display).
I'm having the same issue. I too have the latest update installed.
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Old 11-01-2023, 02:12 PM   #5
aaronr
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Originally Posted by Damien83 View Post
I'm having the same issue. I too have the latest update installed.
Same issue here. Same setup: OSX Sonoma, newest DisplayLink software, on a Macbook Pro M1. Main laptop screen randomly freezes for a couple seconds, secondary monitor seems fine.
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Old 11-07-2023, 10:57 AM   #6
xkadirx
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Originally Posted by Damien83 View Post
I'm having the same issue. I too have the latest update installed.
I have that same problem. Will there be an update on this issue soon? @DanielSznicer
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Old 11-07-2023, 12:04 PM   #7
Bah434x
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Is the common factor here "Studio Display" or different displays involved..?

What keyboard and mouse and connectivity..? Ive seen a similar issue with the Logitech Bolt Receiver causing displays to freeze or lag if its plugged into them
__________________
MacBook Air 15 M2 Midnight
3x Dell U2723QE 27 4K
Alogic DX3 Dock
DL 1.10.0 Build 117
Sonoma 14.1.1

My Setup
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