Lenovo USB 3.0 Dock driver Problems

Gizmo · 08-25-2013, 10:56 AM

Hi,
i have this Dock here:

http://shop.lenovo.com/us/en/itemdet...BAF06F8726DA3E

My Operating System is Windows 8.0. When i try to install the drivers from this page:
http://www.displaylink.com/support/downloads.php

Everything will be installed, LAN is working, USB is working BUT the display drivers are not working, when i look into the System, Windows does not found the drivers for the two Monitors, so they show a error..... I tried several thing but it is not working.

When i download the orignal drivers:

http://support.lenovo.com/de_DE/guid...DocID=UM014961

It is working!! But the problem is that Lenovo has the old drivers in this package. I want to use the new drivers on your page.
So what can i do to make this work!?

JamesH · 08-25-2013, 04:16 PM

Hi,

Please point the Update Drivers mechanism in device manager to C:\Program Files\DisplayLink Core Software\ and enable check all subfolders.

If that doesn't help please run through this guide:
http://www.displaylink.org/forum/showthread.php?t=896

If the issue persists please attach the debug logs:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

Gizmo · 10-15-2013, 05:45 AM

Hi have send you a mail to your support..... Did you get it?

JamesH · 10-20-2013, 10:24 PM

Hi,

I haven't seen anything come through.

Can you attach the support logs?

Thanks,
James

4TheRide · 10-21-2013, 08:18 PM

The difference is that neither the displaylink driver nor the Thinkpad drivers work for me. Running windows 8 and the version of the dock that I'm trying to use is

http://support.lenovo.com/en_US/prod...cID=MIGR-72822

It works with Windows 7 but not windows 8. When trying to update the driver and pointing to the displaylink directory (with the subfolders selected), the OS does not find the drivers. In device manager, it shows up under "other devices" with a yellow icon with black exclamation marks. USB Ethernet and USB Video. James, I'll send you the logs.

JamesH · 10-22-2013, 10:55 AM

Hi,

That dock doesn't have DisplayLink on board.

Thanks,
James

4TheRide · 10-22-2013, 03:07 PM

James, so then the displaylink drivers won't work with this one, then?! If so, thanks for that as it'll at least remove trying to make the displaylink drivers to work!.

08-25-2013, 10:56 AM	#1
Gizmo Junior Member Join Date: Aug 2013 Posts: 3	Lenovo USB 3.0 Dock driver Problems Hi, i have this Dock here: http://shop.lenovo.com/us/en/itemdet...BAF06F8726DA3E My Operating System is Windows 8.0. When i try to install the drivers from this page: http://www.displaylink.com/support/downloads.php Everything will be installed, LAN is working, USB is working BUT the display drivers are not working, when i look into the System, Windows does not found the drivers for the two Monitors, so they show a error..... I tried several thing but it is not working. When i download the orignal drivers: http://support.lenovo.com/de_DE/guid...DocID=UM014961 It is working!! But the problem is that Lenovo has the old drivers in this package. I want to use the new drivers on your page. So what can i do to make this work!? Last edited by Gizmo; 08-25-2013 at 11:06 AM.

10-21-2013, 08:18 PM	#5
4TheRide Junior Member Join Date: Oct 2013 Posts: 2	Rather than post a new thread, I'll just add here The difference is that neither the displaylink driver nor the Thinkpad drivers work for me. Running windows 8 and the version of the dock that I'm trying to use is http://support.lenovo.com/en_US/prod...cID=MIGR-72822 It works with Windows 7 but not windows 8. When trying to update the driver and pointing to the displaylink directory (with the subfolders selected), the OS does not find the drivers. In device manager, it shows up under "other devices" with a yellow icon with black exclamation marks. USB Ethernet and USB Video. James, I'll send you the logs.

08-25-2013, 04:16 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please point the Update Drivers mechanism in device manager to C:\Program Files\DisplayLink Core Software\ and enable check all subfolders. If that doesn't help please run through this guide: http://www.displaylink.org/forum/showthread.php?t=896 If the issue persists please attach the debug logs: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

10-15-2013, 05:45 AM	#3
Gizmo Junior Member Join Date: Aug 2013 Posts: 3	Hi have send you a mail to your support..... Did you get it?

10-20-2013, 10:24 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I haven't seen anything come through. Can you attach the support logs? Thanks, James

10-22-2013, 10:55 AM	#6
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, That dock doesn't have DisplayLink on board. Thanks, James

10-22-2013, 03:07 PM	#7
4TheRide Junior Member Join Date: Oct 2013 Posts: 2	James, so then the displaylink drivers won't work with this one, then?! If so, thanks for that as it'll at least remove trying to make the displaylink drivers to work!.