Webcam Issue on Targus USB 3.0 Dock

bsac · 03-25-2014, 01:26 AM

Hi,

We have a user who's running a Dell XPS via a Targus USB 3.0 docking station. The dock is working fine with all devices except their webcam (Logitech Pro 9000). She also currently has 2x monitors (HDMI & DVI), Ethernet, USB 3.0 external hard drive, USB 2.0 wireless dongle to connect to wireless keyboard and mouse. The webcam installs perfectly and we are able to view it in device manager, but as soon as we try to enable video via Skype, WebEx, Logitech software, her dock crashes after about 5 seconds (the monitors and applications freeze, her network connection is lost). If we unplug the dock the computer runs as normal, so it's not a total computer freeze. If we plug the webcam into her computer directly it works flawlessly - so we know that this isn't a software issue with the webcam drivers, or with Windows 7.

Problem solving steps so far:
- Deactivated in-built webcam on Dell XPS, same issue.
- Tried initiating video call under another login with webcam plugged into dock, same issue.
- Updated firmware for dock and USB 3.0 Fresco controller, same issue.

I'm thinking this might be a problem with the dock running so many devices, as well as trying to stream HD video via USB 3 - it's as if it's overloaded? The video image that we do get via the dock, before everything hangs, is extremely poor compared to what we get when plugged in directly to the computer also.

Do you have any recommendations? Or is this purely that USB 3 can't handle the amount of bandwidth needed for all devices to connect? Thanks for your help in advance!

03-25-2014, 01:26 AM	#1
bsac Junior Member Join Date: Mar 2014 Posts: 3	Webcam Issue on Targus USB 3.0 Dock Hi, We have a user who's running a Dell XPS via a Targus USB 3.0 docking station. The dock is working fine with all devices except their webcam (Logitech Pro 9000). She also currently has 2x monitors (HDMI & DVI), Ethernet, USB 3.0 external hard drive, USB 2.0 wireless dongle to connect to wireless keyboard and mouse. The webcam installs perfectly and we are able to view it in device manager, but as soon as we try to enable video via Skype, WebEx, Logitech software, her dock crashes after about 5 seconds (the monitors and applications freeze, her network connection is lost). If we unplug the dock the computer runs as normal, so it's not a total computer freeze. If we plug the webcam into her computer directly it works flawlessly - so we know that this isn't a software issue with the webcam drivers, or with Windows 7. Problem solving steps so far: - Deactivated in-built webcam on Dell XPS, same issue. - Tried initiating video call under another login with webcam plugged into dock, same issue. - Updated firmware for dock and USB 3.0 Fresco controller, same issue. I'm thinking this might be a problem with the dock running so many devices, as well as trying to stream HD video via USB 3 - it's as if it's overloaded? The video image that we do get via the dock, before everything hangs, is extremely poor compared to what we get when plugged in directly to the computer also. Do you have any recommendations? Or is this purely that USB 3 can't handle the amount of bandwidth needed for all devices to connect? Thanks for your help in advance!