Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Mac Software

Thread Tools Search this Thread Display Modes
Old 04-20-2021, 01:31 AM   #1
Junior Member
Join Date: Apr 2021
Posts: 1
Default MacBook Pro 13 M1 - no display working with v1.3


I have a Dell D6000 dock and have plugged in a Dell U2718Q monitor via Display port, and a new MacBook Pro 13 M1 connected to the dock. The monitor is not detected at all and does not function. I installed the latest v1.3 DisplayLink Software. I am on Big Sur v 11.2.3.

I'm not sure why I can't get a working display at all? Any assistance would be greatly appreciated. Thanks.
Bluesuede is offline   Reply With Quote
Old 04-20-2021, 09:23 AM   #2
DisplayLink Tech Support
KatarzynaKowalczyk's Avatar
Join Date: Apr 2020
Posts: 222


Thank you for reaching out!

To diagnose the problem we will need more information from the computer itself.
Please follow the steps in the following link to gather logfiles: https://support.displaylink.com/know...to-displaylink

You can post them here later on or email them to technical-enquiries@synaptics.com.

Best regards,
KatarzynaKowalczyk is offline   Reply With Quote
Old 04-20-2021, 11:18 AM   #3
Junior Member
Join Date: Apr 2021
Posts: 1
Default Mines not working either

Big Sur 11.2.3
Macbook Pro 16" 2019

Screens are completely black and not responding. This is common everytime there is a mac update. I was forced to update due to another piece of software.

Can displaylink please resolve this issue as fast as possible?

touringthomas is offline   Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT. The time now is 04:14 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2021, vBulletin Solutions, Inc.