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Old 06-23-2020, 09:53 PM   #1
gih01931
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Default 5120x1440 Support (Lenovo Hybrid Dock)

Hello,

I am currently trying to use the default resolution of my monitor (5120x1440 on Samsung C49RG94) with the Lenovo Hybrid Dock. But unfortunately only 4k (3840x2160 or 3840x1080) is supported.

Is there a way to force 5120x1440?
Connected via USB-C on Thinkpad T480. Also checked with HDMI or DP.

Is there a solution to this problem?

Thanks
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Old 06-24-2020, 09:08 AM   #2
KatarzynaKowalczyk
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Hello,

For 5120 x 2880 pixels / 60 Hz, with an external display you need to be connected to both DisplayPort connectors with the DisplayPort cables that come with the external display.

You can find this information in User Manual for the docking station Page 8: https://download.lenovo.com/consumer...1.0_201802.pdf

Best regards,
Katarzyna
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Old 06-24-2020, 10:37 AM   #3
gih01931
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Hello Katarzyna,

for 5120x2880 yes, but not for 5120x1440. 4K is supported with one cable, so 5120x1440 must also support one cable because the overall resolution is smaller than 4K.

Following resolutions are supported when connected via Docking Station:


4K is the maximum, but still wrong.

The problem is mentioned via suggestions as well: https://support.displaylink.com/foru...440-resolution

Greetings
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Old 06-24-2020, 10:43 AM   #4
KatarzynaKowalczyk
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Hello,

Please gather logfiles - those will show me a bit more what is happening in the background. The instructions you can find here: https://support.displaylink.com/know...n-issues-to-di

Thank you,
Katarzyna
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Old 06-24-2020, 01:04 PM   #5
gih01931
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Logs sent via PM
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Old 12-14-2020, 09:38 AM   #6
gih01931
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Issue has been fixed. I can now use full resolution with just one cable.
https://support.displaylink.com/foru...440-resolution
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Old 01-06-2021, 04:55 AM   #7
Kikilicious30
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Hello gih01931,

Would you be able to help me with more info on how you've managed to fix the issue as I have come across the same problem where I cannot seem to get the 5120 x 1440 60hz resolution on my ThinkPad E590 when connecting it to a Samsung Odyssey G9 via a USB-C docking station (also from ThinkPad).

I have bought and returned 2 docking station so far and I cannot seem.to find a solution.

Is worth mentioning the laptop supports the resolution as I have used it with a different monitor (also super wide from LG) .

I'm hopping you can shed some light on this . Tnx
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Old 04-16-2021, 04:03 PM   #8
deathbyvegemite
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Default Same issue

I have a Lenovo T14s Gen 1 and a Philips 499P9. I have the DisplayLink Windows Driver 10.1.2665.0 installed and I can not get above 3840 x 1080 - 59Hz. I'm pulling my hair out!!!
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