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05-09-2019, 09:43 AM | #1 |
Junior Member
Join Date: May 2019
Posts: 1
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Surface Pro 4 & Dell D6000 can't get 3rd screen to work.
Hi all,
I have a Surface Pro 4 running a Dell D6000 on USB-C, apparently to use the third screen you have to use Alt mode on the 3rd output (HDMI), however I am unable to find this setting and I really need the third screen operational so I can disable the Surface Pro screen as it get's to hot. I previously used a Dell D3100 and that worked perfectly with all 3 screens. Any help with this would be greatly appreciated. Many thanks |
05-13-2019, 08:19 AM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello Charlie,
Can you confirm which port of the Surface Pro 4 is USB-C? From what I can see online, there's only the Type-A port. The Dell D3100 has 3 outputs powered with DisplayLink technology, with up to a single 4Kp30 and 2x1080p. The Dell D6000 has 2 outputs powered with DisplayLink technology (2x4Kp60) and 1 with USB Alternate-Mode DisplayPort over USB-C plug only (4Kp30), and USB-C plugged in directly to the computer. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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