AVG and HDMI

[acer152]

Just hooked up ASUS USB dock, and installed 8.1 drivers. Seems to work fine. However, I can't get the dock to recognize both external monitors. I have 2 external monitors, but they are both being identified as 2, instead of 1 (laptop), 2, and 3.

I'm not sure it this is DisplayLink driver issue, or Windows 8.1 issue.

Any ideas?

[JamesH]

Hi,

Which Asus dock do you have?

Thanks,
James

[acer152]

Universl HZ-1 USB 3.0

Running ASUS g75vw, with Windows 8.1

[JamesH]

Hi,

It sounds like they are mirroring each other, rather than both of them extending the notebook display.

What does the taskbar based DisplayLink UI say?

Thanks,
James

[acer152]

I've been through the display setting, and it only detects 1 external display. However, both externals show the same thing. One is VGA and the other is DVI, an they both show a 2 when "identified". So, the extend is going to the laptop, as I have the external as the main. Same thing occurs with laptop as main ... both externals are the same display. The USB doesn't recognize them as being different ports.

[JamesH]

Hi,

Please run through this guide:
http://www.displaylink.org/forum/showthread.php?t=896

If the issue persists please attach the debug logs:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[acer152]

Do you have an email address I can send the logs to? I'd rather not post them in a public forum.

[JamesH]

Hi,

Just sent you a PM.

Thanks,
James

[acer152]

Hey James, I sent you a couple emails, with the log. Just wanted to follow-up. Thanks.

[JamesH]

Hi,

Sorry can't find your message - can you repost it through the address I gave you?

Thanks,
James