Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Mac Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 11-14-2023, 09:13 PM   #1
SurlsMSU
Junior Member
 
Join Date: Nov 2023
Posts: 1
Default DisplayLink device can't see my 2nd monitor

I've just installed a new Anker 563 USB-C Docking Station to connect 2 external monitors to my MacBook Air M1 2020 laptop. I downloaded the latest DL Manager software, and assured I am updated MacOS software (Sonoma 14.1.1).

Monitor 1 is plugged into the displayport port and is working fine. Monitor 2 is plugged into the HDMI port (I've tried both 2K and 4K ports) but is not seen by the device.

Both monitors have only displayport ports. The first is connected displayport to displayport. The second is connected displayport to HDMI. Is this the issue?
SurlsMSU is offline   Reply With Quote
Old 11-15-2023, 10:48 AM   #2
Bah434x
Member
 
Join Date: Sep 2023
Posts: 44
Default

Quote:
Originally Posted by SurlsMSU View Post
I've just installed a new Anker 563 USB-C Docking Station to connect 2 external monitors to my MacBook Air M1 2020 laptop. I downloaded the latest DL Manager software, and assured I am updated MacOS software (Sonoma 14.1.1).

Monitor 1 is plugged into the displayport port and is working fine. Monitor 2 is plugged into the HDMI port (I've tried both 2K and 4K ports) but is not seen by the device.

Both monitors have only displayport ports. The first is connected displayport to displayport. The second is connected displayport to HDMI. Is this the issue?
Display port to HDMI requires an "Active" adapter do you have one of these connected to convert the signal.?

Also have you given the DisplayLink software privacy rights enabled for screen recoding.?
__________________
MacBook Air 15” M2 Midnight
3x Dell U2723QE 27” 4K
Alogic DX3 Dock
DL 1.10.0 Build 117
Sonoma 14.1.1

My Setup
Bah434x is offline   Reply With Quote
Old 11-15-2023, 02:47 PM   #3
ScreamCZE
Member
 
Join Date: Jun 2018
Posts: 50
Default

HDMI to DP adapters are VERY rare. Like 99,9% of all DP to HDMI adapters are one-way adapters - meaning the DP connector must be plugged into the source and HDMI into the monitor.
ScreamCZE is offline   Reply With Quote
Old 11-15-2023, 06:55 PM   #4
WRJ46
Junior Member
 
Join Date: Feb 2018
Location: USA
Posts: 2
Default Support

Macbook Air System12 updated today. All I can select in Air Pref on the air monitor. The HDMI screen(acer) does not show up. You can move the mouse between Air and acer but then have an extended 2 screen display. I can not find a way to select "the other monitor". So I can have one or the other but I can not put different files on each screen.

It has been a year since I had this setup going, I sure must be missing something.

In the past I used there diagnostic too and emailed it to them. A

So anyway to connect to Tech support by email - nothing I could find on site.
WRJ46 is offline   Reply With Quote
Reply

Tags
anker 563, external monitors, macbook air m1 2020

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 05:22 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.