Continue Crash with the newest driver and different MacOS 10.8.3

[mp9_sit]

Hi All,

I've keep have this issue with the Displaylink and Mac in a long period.
When the screen is playing video or a lot of changes. (Like fast refresh your web pages.Which is no flash and other things. Or a lot of graph from the Safari.)

The MAC will log you out as the Displaylink drive crash.

I'm using the VMware to testing. but I've tried to use the MACBOOK Air is still got the same result.

Here is the Log from Console.

[Wim]

I'd like to raise this as a bug to look into further. Could you gather the full debug logs using our tool here:

http://kb.displaylink.com/269

Thanks

Wim

[ehendrix]

I'm having the same issue, happened yesterday and today, running 10.8.4 with DisplayLink 2.0.

Suddenly WindowServer crashes and I'm back at the login screen. Note that I had also noticed this a few times with the previous DisplayLink driver as well.

Attached both crash reports and will look at running the debug tool as well.

[ehendrix]

I could see that if it was Safari crashing, but this is the WindowServer crashing and the logs show it is actually DisplayManager causing it.

[Everett]

I'm uncertain if it is related or the same issue, however I just got a kernel panic and the only recent change was updating this system to 10.8.4 last friday. System was working well with the exact same devices for the last few weeks (since 2.0 driver was released).

Logs attached: I think we have at least one other report of this from a customer as well. Any input is appreciated, I'll be watching this thread, so please let me know if any other details would be helpful or are available.

Best-

Jeff

[ChristianP]

Originally Posted by ehendrix

I could see that if it was Safari crashing, but this is the WindowServer crashing and the logs show it is actually DisplayManager causing it.

In your case the WindowServer is crashing in the QuartzCore code (different source lines but similar OpenGL operations), so it looks like an Apple bug.
I can't see any reference to DisplayLinkManager in the crash log, although I can't exclude it is somehow leads the WindowServer to some bad state. The Quartz path is completely managed by the OS. Have you experienced any DisplayLinkManager crashes? In case could you please post them?

[ChristianP]

Originally Posted by Everett

I'm uncertain if it is related or the same issue, however I just got a kernel panic and the only recent change was updating this system to 10.8.4 last friday. System was working well with the exact same devices for the last few weeks (since 2.0 driver was released).

Logs attached: I think we have at least one other report of this from a customer as well. Any input is appreciated, I'll be watching this thread, so please let me know if any other details would be helpful or are available.

Best-

Jeff

Thanks Jeff for the report.
The panic log points to a problem in the kernel core, while dealing with the IPV6 Multicast Listener Discovery protocol. In checking the system profile I see the machine has more than one ethernet adapter, so not sure which network interface is causing the issue. The DisplayLink one seems to be the only one in use, but this kind of error could be unrelated from the network driver, anyway I can't exclude it. Still need to investigate more on this.

[ChristianP]

Originally Posted by mp9_sit

Hi All,

I've keep have this issue with the Displaylink and Mac in a long period.
When the screen is playing video or a lot of changes. (Like fast refresh your web pages.Which is no flash and other things. Or a lot of graph from the Safari.)

The MAC will log you out as the Displaylink drive crash.

I'm using the VMware to testing. but I've tried to use the MACBOOK Air is still got the same result.

Here is the Log from Console.

In your case something goes wrong in dealing with the USB framework, we need more info to help investigate this. If you can easily reproduce the issue, could you please gather the full debug logs using our tool, right after the crash? Thanks

[Everett]

Originally Posted by ChristianP

Thanks Jeff for the report.
The panic log points to a problem in the kernel core, while dealing with the IPV6 Multicast Listener Discovery protocol. In checking the system profile I see the machine has more than one ethernet adapter, so not sure which network interface is causing the issue. The DisplayLink one seems to be the only one in use, but this kind of error could be unrelated from the network driver, anyway I can't exclude it. Still need to investigate more on this.

Hi Christian, and thanks for getting back to me. I've not seen this error for the last few days, but now I've switched back to using the ethernet built into my Mini due to issues with the network, so it makes sense that this might have been triggered by the ethernet adapter.

I setup a Mac Air with a different UD-3000 to see if we can duplicate on different hardware and was able to duplicate on a different dock & system, and was. Here's the problem report, support tool output attached:

Interval Since Last Panic Report: 48475 sec
Panics Since Last Report: 1
Anonymous UUID: 3C490B7F-44C2-7D61-FE00-EA9932A08156

Thu Jun 20 18:23:49 2013
panic(cpu 0 caller 0xffffff80267732d2): assertion failed: mli->mli_version == MLD_VERSION_2, file: /SourceCache/xnu/xnu-2050.24.15/bsd/netinet6/mld6.c, line: 3165
Backtrace (CPU 0), Frame : Return Address
0xffffff80a5b7bde0 : 0xffffff802641d626
0xffffff80a5b7be50 : 0xffffff80267732d2
0xffffff80a5b7be60 : 0xffffff802661f061
0xffffff80a5b7bf20 : 0xffffff8026787e9b
0xffffff80a5b7bf60 : 0xffffff802643e25e
0xffffff80a5b7bfb0 : 0xffffff80264b3137

BSD process name corresponding to current thread: kernel_task

Mac OS version:
12E55

Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide: 0x0000000026200000
Kernel text base: 0xffffff8026400000
System model name: MacBookAir5,1 (Mac-66F35F19FE2A0D05)

System uptime in nanoseconds: 32038189542
last loaded kext at 7877939894: com.apple.filesystems.autofs 3.0 (addr 0xffffff7fa774e000, size 45056)
loaded kexts:
com.displaylink.dlusbncm 1.11.0
com.shapeservices.msm.driver.MSMFramebuffer 3.3.2
com.shapeservices.msm.driver.MSMVideoDevice 3.3.2
com.displaylink.driver.DisplayLinkDriver 2.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBCDCECMData 4.1.23
com.apple.driver.AppleUSBCDCACMData 4.1.23
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AGPM 100.12.87
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDAHardwareConfigDriver 2.3.7fc4
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.iokit.IOBluetoothUSBDFU 4.1.4f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBT ransport 4.1.4f2
com.apple.driver.AppleMuxControl 3.4.5
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.driver.AppleIntelHD4000Graphics 8.1.2
com.apple.driver.AppleIntelFramebufferCapri 8.1.2
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyEventDriver 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.driver.AppleUSBHub 5.5.5
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBXHCI 5.6.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClien t 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.AppleUSBAudio 2.9.0f8
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleThunderboltEDMSink 1.1.8
com.apple.driver.AppleThunderboltEDMSource 1.1.8
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.9
com.apple.iokit.AppleBluetoothHCIControllerUSBTran sport 4.1.4f2
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.iokit.IOAcceleratorFamily 74.5.1
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.AppleThunderboltNHI 1.7.8
com.apple.iokit.IOThunderboltFamily 2.4.0
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookAir5,1, BootROM MBA51.00EF.B02, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 2.4f17
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238412D50422020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 3 incoming serial ports
Network Service: Plugable UD-3000, Ethernet, en57
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD TS064E, 60.67 GB
USB Device: DU3200 3.0 Dock, 0x2109 (VIA Labs, Inc.), 0x0811, 0x14a00000 / 2
USB Device: Plugable USB3-HDMI-DVI, 0x17e9 (DisplayLink (UK) Ltd.), 0x4301, 0x14a30000 / 4
USB Device: Plugable UD-3000, 0x17e9 (DisplayLink (UK) Ltd.), 0x4307, 0x14a10000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0249, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 8
USB Device: DU3200 2.0 Dock, 0x2109 (VIA Labs, Inc.), 0x3431, 0x14200000 / 1
USB Device: USB 2.0 Hub, 0x1a40 (TERMINUS TECHNOLOGY INC.), 0x0101, 0x14240000 / 5
USB Device: hub_device, 0x0409 (NEC Corporation), 0x005a, 0x14243000 / 6
USB Device: USB Keyboard, 0x099a, 0x0100, 0x14243100 / 8
USB Device: Microsoft Notebook Optical Mouse with Tilt Wheel, 0x045e (Microsoft Corporation), 0x00d2, 0x14243200 / 7
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

Since we last talked, I had also checked the Air with just a USB3-HDMI-DVI (both are Dl-3x00 series based) but the HDMI-DVI has no network adapter or other functions besides video- using this adapter the air had no problems at all, so again makes sense that this might be triggered by the network adapter.

I have two separate Mac customer reports of not being able to access the network (although these support logs show valid IP configurations at time customer reports no access). Interestingly, both these customers were part of AD/DS Windows domains. I'm unsure if there is any relationship, but thought it was worth mention. I don't want to post these publicly but am able to share in private channel- these have also already been submitted as part of Ticket#2013061342000013.

If I can help with any other details please let me know. Thanks for any insights you can offer!

Best-

Jeff

[ehendrix]

Originally Posted by ChristianP

In your case the WindowServer is crashing in the QuartzCore code (different source lines but similar OpenGL operations), so it looks like an Apple bug.
I can't see any reference to DisplayLinkManager in the crash log, although I can't exclude it is somehow leads the WindowServer to some bad state. The Quartz path is completely managed by the OS. Have you experienced any DisplayLinkManager crashes? In case could you please post them?

Attached are my DisplayLinkManager crash reports.