Two Monitors AOC E1649FWU with Win8 and Nvidia

Luiz Uchoa · 07-17-2014, 02:54 PM

Hi

My name is Luiz and I from Brazil.
I have a problem for install two units E1649FWU in my Laptop.
My Laptop is SVS13125PBB Sony Vaio with Nvidia Video System.
system Windows 8

My first E1649FWU install OK, I have image and use.
My second E1649FWU dont install OK, dont have image.

I Install Display Link and download last version. (7.6.55673.0)

Sorry for my English.

Luiz

JamesH · 07-21-2014, 04:52 PM

Hi,

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop.

Thanks,
James

Luiz Uchoa · 07-28-2014, 10:15 AM

Hi James

Thanks for reply.
In annex Zip file.

Regards

Luiz

JamesH · 07-30-2014, 03:36 PM

Hi,

If you connect each one individually do they both work?

How are the monitors connected? Via a USB hub? Directly to the laptop?

Thanks,
James

Luiz Uchoa · 07-30-2014, 03:49 PM

Yes.
If I connect one E1649FWU indivudual I can use Monitor Laptop and only one E1649FWU. I use directly to the Laptop, but I try USB Hub too.

If I connect Two E1649FWU, work only one and Laptop Monitor. Second E1649FWU dont show me image, dont work.

Thanks

Luiz Uchoa

Luiz Uchoa · 08-14-2014, 06:47 PM

JamesH

Any Solution ???? News ?

Luiz Uchoa

Luiz Uchoa · 09-30-2014, 06:50 PM

JamesH

New attach file about log problems.

Luiz

Quote:

Originally Posted by JamesH

Hi,

If you connect each one individually do they both work?

How are the monitors connected? Via a USB hub? Directly to the laptop?

Thanks,
James

Luiz Uchoa · 10-01-2014, 09:53 AM

Hi JamesH

I start log with Monitor 1 only and I start log with both monitors.
I Attach too System about monitors.
Monitor #2 dont start with HUB, so I use USB directly in Vaio, only principal USB.

Luiz

Quote:

Originally Posted by JamesH

Hi,

If you connect each one individually do they both work?

How are the monitors connected? Via a USB hub? Directly to the laptop?

Thanks,
James

07-21-2014, 04:52 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, As soon as the issue is seen please attach the output of this tool: http://www.displaylink.com/support/ticket.php?id=269 Once downloaded, please run it and select "Gather Support Information" When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop. Thanks, James

07-30-2014, 03:36 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, If you connect each one individually do they both work? How are the monitors connected? Via a USB hub? Directly to the laptop? Thanks, James

07-30-2014, 03:49 PM	#5
Luiz Uchoa Junior Member Join Date: Jul 2014 Posts: 6	Yes. If I connect one E1649FWU indivudual I can use Monitor Laptop and only one E1649FWU. I use directly to the Laptop, but I try USB Hub too. If I connect Two E1649FWU, work only one and Laptop Monitor. Second E1649FWU dont show me image, dont work. Thanks Luiz Uchoa

08-14-2014, 06:47 PM	#6
Luiz Uchoa Junior Member Join Date: Jul 2014 Posts: 6	JamesH Any Solution ???? News ? Luiz Uchoa