Install Driver - Windows 7 64 bit

kelly kirkland · 11-11-2013, 06:04 PM

My USB 2.0 Display Adapter driver sometimes stops working. I am trying to download the latest driver but the process is interrupted when I receive a message that the following file cannot be located:

C:\Users\Kelly\AppData\Local\Temp\{3A0E109C-77E4-4E89-81DE-8F877C7395C0}\7C7395C\DisplayLinkCore.msi

I believe it is trying to find the DisplayLinkCore.msi file and remove it.

I have run the endusercleaner.exe file from Display Link and it appears to have removed the old drivers but when I try to install the new drivers it seems to still be looking for the old ones

Please help!
Thanks
Kelly

JamesH · 11-12-2013, 12:17 PM

Hi,

Please attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

Be sure to enable "Advanced Logging", under the Advanced Options section.

Thanks,
James

kelly kirkland · 11-12-2013, 01:21 PM

I have attached the log as requested.
Please note that my current laptop driver 8.15.10.1872
I have tried to update to 8.15.10.1892 but this update is not available for my Sony VAIO laptop. It is apparently not compatible with my chipset?
Sony VAIO VGN-NW240F

JamesH · 11-12-2013, 02:11 PM

Hi,

Can you try re-posting - unfortunately no logs were gathered by the tool.

Thanks,
James

kelly kirkland · 11-12-2013, 07:24 PM

See attached.
Thanks

JamesH · 11-13-2013, 03:58 PM

Hi,

Thanks - I'll take a look at the logs.

In the meantime it might be worth running the Microsoft Fix It tool to try and remove the old MSI - http://support.microsoft.com/mats/Pr..._and_Uninstall

Thanks,
James

kelly kirkland · 11-13-2013, 04:54 PM

The Microsoft Fix It tool completely uninstalled the previous driver. I then loaded the latest driver.

THANK YOU VERY MUCH!

11-11-2013, 06:04 PM	#1
kelly kirkland Junior Member Join Date: Nov 2013 Posts: 4	Install Driver - Windows 7 64 bit My USB 2.0 Display Adapter driver sometimes stops working. I am trying to download the latest driver but the process is interrupted when I receive a message that the following file cannot be located: C:\Users\Kelly\AppData\Local\Temp\{3A0E109C-77E4-4E89-81DE-8F877C7395C0}\7C7395C\DisplayLinkCore.msi I believe it is trying to find the DisplayLinkCore.msi file and remove it. I have run the endusercleaner.exe file from Display Link and it appears to have removed the old drivers but when I try to install the new drivers it seems to still be looking for the old ones Please help! Thanks Kelly

11-13-2013, 04:54 PM	#7
kelly kirkland Junior Member Join Date: Nov 2013 Posts: 4	It worked! The Microsoft Fix It tool completely uninstalled the previous driver. I then loaded the latest driver. THANK YOU VERY MUCH!

11-12-2013, 12:17 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please attach the logs from this tool: http://www.displaylink.com/support/ticket.php?id=269 Be sure to enable "Advanced Logging", under the Advanced Options section. Thanks, James

11-12-2013, 02:11 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you try re-posting - unfortunately no logs were gathered by the tool. Thanks, James

11-13-2013, 03:58 PM	#6
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Thanks - I'll take a look at the logs. In the meantime it might be worth running the Microsoft Fix It tool to try and remove the old MSI - http://support.microsoft.com/mats/Pr..._and_Uninstall Thanks, James