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06-04-2014, 10:59 PM
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#1 |
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Junior Member
Join Date: Jun 2014
Posts: 2
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Black Screen No Display or Not Recognized
i am having issues installing my DisplayLink. at first when i installed the software i needed to update my USB3.0 controller, which i did and the error went away. the screen stays black and nothing is being detected. after a reboot i sometimes receive the error about detected unrecognized USB driver and sometimes everything is fine and i seed the USB display adapter in device manager, but still nothing displays.
attached are 2 sets of logs, one being when the device is detected and no errors are displayed and the other after a reboot and the unrecognized USB driver error |
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06-05-2014, 02:20 PM
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#2 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
The logs tell us that you have a faulty device. Please see this FAQ for further details: http://www.displaylink.com/support/ticket.php?id=324 Thanks, James |
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06-06-2014, 01:00 AM
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#3 |
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Junior Member
Join Date: Jun 2014
Posts: 2
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i have done these steps about 5 times at least without any luck
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06-06-2014, 08:39 AM
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#4 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
You will need to return the device for a replacement. Thanks, James |
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