Seldom Displaylink disconnect

Stanislav · 06-17-2015, 02:32 PM

Greetings. We have several laptops with same problem - HP USB Graphics adapter sometimes disconnects. It happens relatively seldom, after screen "blink" there is a message that USB-device is connected. Tool log after last issue attached. USB drivers reinstalled, different ports and adapters tried.

Kubam · 06-22-2015, 02:29 PM

Hello Stanislav,
thank you for contacting us.

I can see some errors in the logs but it seems that you haven't set Advanced Logging. Can you do it as described here: http://support.displaylink.com/knowl...rticles/533818
and provide those logs?

BR,
Kuba

JamesH · 06-22-2015, 03:51 PM

Hi,

The logs confirm that there are USB connection errors.

Do you still get these issues if you swap USB cables?

I see you have tried most things I would have suggested - please review this FAQ for some further suggestions: http://support.displaylink.com/knowl...from-repeatedl

James

Stanislav · 06-23-2015, 06:11 AM

Hello,

Different adapters been tested on different builds of software, on all ports. Latest USB drivers have been installed. I am aware that problem affects 3 laptops, while other laptop from same series work without this issue. I made advanced logs, but i can't reproduce problem manually, so it might be long time since last disconnect occur.

06-22-2015, 02:29 PM	#2
Kubam Member Join Date: Feb 2015 Posts: 51	Hello Stanislav, thank you for contacting us. I can see some errors in the logs but it seems that you haven't set Advanced Logging. Can you do it as described here: http://support.displaylink.com/knowl...rticles/533818 and provide those logs? BR, Kuba

06-22-2015, 03:51 PM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, The logs confirm that there are USB connection errors. Do you still get these issues if you swap USB cables? I see you have tried most things I would have suggested - please review this FAQ for some further suggestions: http://support.displaylink.com/knowl...from-repeatedl James