Dell D3000 Only partially functioning after upgrade to windows 8.1

confusedXPS · 06-11-2015, 05:10 PM

Hello!

Short time lurker, first time poster, so please excuse any missteps on my part.

I have a dell XPS 15 L521X from mid 2012 with a D3000 displaylink adapter. Everything was working fine until windows forced an upgrade from windows 8 to windows 8.1.

After this update the HDMI out and Ethernet ports on the displaylink adapter ceased to work. The USB ports still work, but if I plug in an Ethernet cable I get no signal to the laptop, and the monitor doesn't seem to recognize any input signal.

I have reinstalled the newest displaylink driver to no avail.

Any help is much appreciated.

Thanks!

Kubam · 06-22-2015, 11:42 AM

Hello confusedXPS,
thank you for contacting us.

Please follow this article and let us know about the results:
http://www.displaylink.org/forum/showthread.php?t=896

If the issue still persist please attach log files as described at the bottom of the article.

BR,
Kuba

confusedXPS · 06-23-2015, 06:27 PM

I have go through the steps with no change, I have also attached the log files.

Thanks!

WOOLZ_20150623_112706.zip

06-11-2015, 05:10 PM	#1
confusedXPS Junior Member Join Date: Jun 2015 Posts: 2	Dell D3000 Only partially functioning after upgrade to windows 8.1 Hello! Short time lurker, first time poster, so please excuse any missteps on my part. I have a dell XPS 15 L521X from mid 2012 with a D3000 displaylink adapter. Everything was working fine until windows forced an upgrade from windows 8 to windows 8.1. After this update the HDMI out and Ethernet ports on the displaylink adapter ceased to work. The USB ports still work, but if I plug in an Ethernet cable I get no signal to the laptop, and the monitor doesn't seem to recognize any input signal. I have reinstalled the newest displaylink driver to no avail. Any help is much appreciated. Thanks!

06-22-2015, 11:42 AM	#2
Kubam Member Join Date: Feb 2015 Posts: 51	Hello confusedXPS, thank you for contacting us. Please follow this article and let us know about the results: http://www.displaylink.org/forum/showthread.php?t=896 If the issue still persist please attach log files as described at the bottom of the article. BR, Kuba

06-23-2015, 06:27 PM	#3
confusedXPS Junior Member Join Date: Jun 2015 Posts: 2	I have go through the steps with no change, I have also attached the log files. Thanks! WOOLZ_20150623_112706.zip