Problem with docking station.

Rafal · 05-04-2015, 06:50 AM

I have a problem with connection my docking station to tablet,laptop &pc.
Deferent usb connection's & the same problem.
After connection picture on the screen is freeze.
Into device menager just for the few second describe second monitor.

Please watch youtube movie with problem
https://www.youtube.com/watch?v=YdB2...ature=youtu.be
i attacht also display link file

Please help me

thank you

Kubam · 05-04-2015, 09:46 AM

Hello Rafal,
thank you for contacting us.

Please answer below questions:
1. Can you check if different monitor connected instead of your Philips one also shows the problem?
2. Can you check if USB Display Adapter is visible in Device Manager when monitor disappears from it?
3. Can you gather logs again, but this time with "Advanced logging" enabled, as described here: http://www.displaylink.com/support/ticket.php?id=269 (bottom of Windows section).

Thank you in advance for your answers.

BR,
Kuba

05-04-2015, 09:46 AM	#2
Kubam Member Join Date: Feb 2015 Posts: 51	Hello Rafal, thank you for contacting us. Please answer below questions: 1. Can you check if different monitor connected instead of your Philips one also shows the problem? 2. Can you check if USB Display Adapter is visible in Device Manager when monitor disappears from it? 3. Can you gather logs again, but this time with "Advanced logging" enabled, as described here: http://www.displaylink.com/support/ticket.php?id=269 (bottom of Windows section). Thank you in advance for your answers. BR, Kuba